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- Tasks: Be the go-to person for clients, providing top-notch support and managing relationships.
- Company: Join a vibrant team focused on delivering exceptional client experiences.
- Benefits: Enjoy hybrid work options, flexible hours, and 23 days annual leave plus your birthday off.
- Why this job: Grow your career in a dynamic environment with clear progression and ongoing training.
- Qualifications: Previous experience in customer service or sales is essential; strong communication skills are a must.
- Other info: This role is perfect for those passionate about helping people and thriving in fast-paced settings.
The predicted salary is between 28800 - 43200 £ per year.
Are you a people-first professional with a background in customer service or sales, ready to take your next step into client services and account management? If you’re passionate about delivering exceptional service and looking to grow into a pivotal, client-facing role, this could be the ideal opportunity for you. Join a dynamic team as a Customer Service Account Executive, where you’ll play a key role in supporting high-profile clients, ensuring operational excellence, and creating outstanding experiences for both candidates and customers.
What You’ll Be Doing:
- Serve as the first point of contact for clients and candidates, providing prompt, professional support via phone, email, and in person.
- Build and maintain strong client relationships by assisting with onboarding, placements, and contract renewals.
- Coordinate interviews, manage candidate documentation, update records, and support daily administrative functions.
- Work closely with recruiters, consultants, and internal teams to ensure smooth and efficient service delivery.
- Maintain accurate communications and records using CRM systems to deliver a personalised, seamless experience.
What You’ll Bring to the Role:
- Previous experience in customer service, sales, or account management.
- Excellent communication skills with a natural ability to build rapport.
- Highly organised and detail-oriented with the ability to juggle multiple tasks.
- A collaborative team player who thrives in a fast-paced environment.
- Confident using Office 365 and CRM platforms.
- A genuine passion for helping people and delivering high-quality customer service.
Why Become a Customer Service Account Executive?
- Clear career progression and development pathways.
- Competitive salary with performance-based bonuses.
- Hybrid working options – up to 3 days per week from home.
- Flexible working hours to support work-life balance.
- 23 days annual leave, plus your birthday off.
- Ongoing training and support from a friendly, experienced team.
Whether you’re currently in a customer support, client services, or sales role, this is your chance to grow your career in a thriving, client-centric environment. Apply today and take the next step as a Customer Service Account Executive!
If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We appreciate your interest and encourage you to apply for future opportunities with us.
Customer Service Account Executive employer: Odin Careers Ltd
Contact Detail:
Odin Careers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Executive
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your responses during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare specific examples from your past experiences in customer service or sales that showcase your ability to build relationships and resolve issues. This will help you illustrate your skills effectively during the interview process.
✨Tip Number 3
Research common CRM systems and Office 365 tools, as familiarity with these platforms is crucial for the role. Being able to discuss your experience with these tools will show your readiness to hit the ground running.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the role and the company, which can help you tailor your approach and stand out during the application process.
We think you need these skills to ace Customer Service Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or account management. Use specific examples that demonstrate your ability to build client relationships and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your commitment to high-quality customer service. Mention how your skills align with the responsibilities of the Customer Service Account Executive role.
Highlight Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've successfully interacted with clients or candidates in previous roles, showcasing your ability to build rapport.
Showcase Organisational Skills: Demonstrate your organisational abilities by mentioning any experience you have with managing multiple tasks or using CRM systems. This will show that you're detail-oriented and capable of handling the demands of the role.
How to prepare for a job interview at Odin Careers Ltd
✨Showcase Your People Skills
As a Customer Service Account Executive, your ability to connect with clients is crucial. Prepare examples of how you've built rapport and maintained relationships in previous roles, highlighting your communication skills.
✨Demonstrate Organisational Skills
This role requires juggling multiple tasks efficiently. Be ready to discuss how you manage your time and stay organised, perhaps by sharing specific tools or methods you use to keep track of your responsibilities.
✨Familiarise Yourself with CRM Systems
Since the job involves using CRM platforms, it’s beneficial to have a basic understanding of these systems. If you have experience with any specific CRM software, mention it during the interview to show your readiness for the role.
✨Express Your Passion for Customer Service
The company values a genuine passion for helping people. Be prepared to share why you love working in customer service and how you strive to deliver exceptional experiences for clients and candidates alike.
