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- Tasks: Assist in running the residents shop, handling sales and stock management.
- Company: Join Birmingham and Solihull Mental Health NHS Trust, dedicated to improving mental health for 70,000 people annually.
- Benefits: Gain valuable experience, flexible hours, and a chance to make a real difference in the community.
- Why this job: Be part of a compassionate team, build relationships, and support service users in a meaningful way.
- Qualifications: Basic customer service skills and a willingness to learn are essential; no prior experience required.
- Other info: This is a voluntary role, requiring 12 hours per week, with potential for early closure of applications.
Main area: Volunteer
Grade: Volunteer
Contract: Voluntary
Hours: Part time - 12 hours per week (Monday, Tuesday, Wednesday and Friday 3 hours a day)
Job ref: 436-7213234
Site: Reaside Clinic
Town: Birmingham
Closing: 16/06/2025 23:59
Interview date: 27/06/2025
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview: To assist the shop worker in processing sales for staff and service users in the internal residents shop. To keep the shop well stocked and clean and tidy.
Main duties of the job:
- Support the OT Shop Assistant Role to operationally deliver the residents shop by:
- Using the till to record sales (till training will be offered)
- Rotate stock and filling shelves
- Identify and ordering stock
- Managing till floats and sales cash
- Working alongside clinicians supporting service users in a worker role
Communication:
- Talk to service users in the line of your duties, who often exhibit challenging behaviour and communicate with them in a way that respects their views, aspirations, autonomy and culture.
- Demonstrate respect to professional colleagues.
- Develop therapeutic relationships with service users in the worker role under supervision.
- Provide advice and support to customers using the residents shop.
- Explain and promote the role of OT and the service; contribute to raising the profile of the service.
- Build relationship with stock providers.
Professional Ethics:
- Conduct self in a professional manner at all times.
- Adhere to financial policies and procedures.
- Respect the individuality, values, cultural and religious diversity of service users, and contribute to the provision of a service sensitive to these needs.
Skills:
- Demonstrates knowledge of customer service.
- Basic numeracy and literacy skills.
- Evidence of good working relationships.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
All successful applicants will be required to complete the Trust's induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.
Shop Volunteer - Reaside (Volunteer) - Volunteer - Birmingham and Solihull Mental Health NHS Fo[...] employer: Birmingham and Solihull Mental Health NHS Foundation Trust
Contact Detail:
Birmingham and Solihull Mental Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Volunteer - Reaside (Volunteer) - Volunteer - Birmingham and Solihull Mental Health NHS Fo[...]
✨Tip Number 1
Familiarise yourself with the Birmingham and Solihull Mental Health NHS Foundation Trust's values and mission. Understanding their commitment to diversity and community care will help you align your approach during the interview.
✨Tip Number 2
Prepare to discuss your experience in customer service, especially in challenging environments. Think of specific examples where you've successfully interacted with diverse individuals or managed difficult situations.
✨Tip Number 3
Show enthusiasm for the role by researching the importance of occupational therapy in mental health. Being able to articulate how you can contribute to the shop's environment will set you apart.
✨Tip Number 4
Practice your communication skills, particularly in how to engage with service users respectfully. Role-playing scenarios can help you feel more confident in handling various interactions that may arise in the shop.
We think you need these skills to ace Shop Volunteer - Reaside (Volunteer) - Volunteer - Birmingham and Solihull Mental Health NHS Fo[...]
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Shop Volunteer position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Relevant Skills: Emphasise your customer service skills, basic numeracy, and literacy abilities in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers or managed stock in previous roles.
Demonstrate Your Commitment: Express your passion for mental health and community service in your application. Mention any relevant volunteer work or personal experiences that demonstrate your commitment to helping others.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Birmingham and Solihull Mental Health NHS Foundation Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Shop Volunteer. Be prepared to discuss how your skills and experiences align with the tasks, such as using the till, managing stock, and supporting service users.
✨Show Empathy and Communication Skills
Since you'll be interacting with service users who may exhibit challenging behaviour, it's crucial to demonstrate your ability to communicate effectively and empathetically. Prepare examples of how you've successfully handled difficult situations in the past.
✨Highlight Teamwork Experience
This role involves working alongside clinicians and other staff members. Be ready to share your experiences of working in a team, focusing on how you contributed to a positive environment and supported your colleagues.
✨Demonstrate Professionalism
The organisation values professionalism highly. Be sure to convey your understanding of professional ethics and how you would conduct yourself in a volunteer role. Think of examples where you've maintained professionalism in challenging situations.
