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For Companies At a Glance
- Tasks: Inspect returned products and identify reasons for returns while collaborating with various teams.
- Company: Join Eurocell, a leading stock market listed company in the uPVC building products industry.
- Benefits: Enjoy a competitive salary, healthcare plan, life assurance, and discounts at high street retailers.
- Why this job: Be part of a dynamic team with excellent growth opportunities and a supportive work culture.
- Qualifications: Experience in warehouse environments is desirable; attention to detail is essential.
- Other info: Full training provided, including manual handling, and a chance to progress your career.
We are currently recruiting for an additional Returns Inspector to join our Warehouse Operation, responsible for inspecting all products returned by customers, identifying the reason for return - whether due to quality issues, damage, picking errors, or other discrepancies.
Reporting to the Quality Team Leader, you will work closely with the Customer Care, Quality, Administration, and Warehouse teams, managing your workload against set targets and deadlines.
What Our Returns Inspectors Do
- Communicate daily with the Quality Team Leader and relevant departments to align on priorities and returns volume
- Maintain strong working relationships with the Quality, Admin, Warehouse, and Customer Care teams
- Collaborate effectively to resolve customer return issues and support investigation processes
- Inspect returned goods and accurately identify reasons for return (e.g., damage, incorrect item, defect)
- Record return data using relevant IT systems and returns management tools
- Ensure all returns are processed and sorted according to procedures and company standards
- Support stock checks as required and update the system accordingly
- Work closely with the Customer Care team to investigate and resolve returns efficiently
What We Need From Our Returns Inspectors
- Relevant MHE licence(s) desirable
- Experience in a warehouse, distribution, or returns-handling environment desirable
- Strong attention to detail and accuracy
- Able to work in a medium to heavy lifting environment and at height (full training provided, including Manual Handling Training)
What We Offer Our Returns Inspectors
- You will be rewarded with a very competitive basic salary
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
Warehouse Operative - Returns employer: FEM Logistics
Contact Detail:
FEM Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Operative - Returns
✨Tip Number 1
Familiarise yourself with the specific duties of a Returns Inspector. Understanding the inspection process and common reasons for returns will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight any relevant experience in warehouse or returns-handling environments. If you've worked in similar roles, be ready to share specific examples of how you managed returns or collaborated with teams to resolve issues.
✨Tip Number 3
Showcase your attention to detail. Since the role involves inspecting returned goods, being able to discuss how you've maintained accuracy in previous jobs can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your ability to work under pressure and meet targets. The job requires managing workloads against deadlines, so think of examples where you've successfully handled similar situations.
We think you need these skills to ace Warehouse Operative - Returns
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warehouse operations or returns handling. Emphasise any specific skills that align with the job description, such as attention to detail and teamwork.
Craft a Strong Cover Letter: Write a cover letter that addresses why you want to work for FEM Logistics specifically. Mention your understanding of the role and how your background makes you a great fit for their team.
Highlight Relevant Experience: In your application, clearly outline any previous roles that involved inspecting products, managing returns, or working in a warehouse environment. Use specific examples to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Warehouse Operative role.
How to prepare for a job interview at FEM Logistics
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Warehouse Operative - Returns. Familiarise yourself with the tasks such as inspecting returned goods and collaborating with different teams. This will show your genuine interest in the position.
✨Highlight Relevant Experience
If you've worked in a warehouse or returns-handling environment before, be ready to discuss your experience. Mention any relevant MHE licences you hold and how your previous roles have prepared you for this position.
✨Demonstrate Attention to Detail
Since the role requires strong attention to detail, prepare examples that showcase your ability to accurately identify issues and maintain high standards. This could include past experiences where your attention to detail made a difference.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about your future with the company.
