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For Companies At a Glance
- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join ORIX Auto Infrastructure Services Limited, a leader in customer service and tech support.
- Benefits: Enjoy a starting salary of £25,087, flexible hours, and huge discounts on EE & BT products.
- Why this job: Perfect for problem solvers who want to make a difference while developing their career.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible breaks, occasional home working, and volunteering days to give back to the community.
The predicted salary is between 25087 - 25684 £ per year.
Join to apply for the Customer Service Advisor role at ORIX Auto Infrastructure Services Limited.
Where: EE Blackburn Contact Centre, 3-5 Jubilee Street, Blackburn, BB1 1E
Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role!
Start Date: 15th July 2025
Full Time: 37.5 hours per week
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here.
- Huge discounts on EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor employer: ORIX Auto Infrastructure Services Limited
Contact Detail:
ORIX Auto Infrastructure Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common broadband issues and solutions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you articulate your thoughts clearly and show that you can handle customer queries effectively.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what they offer will allow you to speak knowledgeably about their services, which is crucial for a Customer Service Advisor role.
✨Tip Number 4
Network with current or former employees of ORIX Auto Infrastructure Services Limited. They can provide valuable insights into the company culture and expectations, giving you an edge in your application.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what ORIX Auto Infrastructure Services Limited is looking for in a Customer Service Advisor. Highlight key skills such as problem-solving, communication, and technical knowledge.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any customer service experience or technical skills you possess, even if they are from different fields.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for ORIX and how your skills can contribute to their Broadband Technical Team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at ORIX Auto Infrastructure Services Limited
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and effectively. You might even want to role-play common customer scenarios with a friend before the interview.
✨Highlight Your Adaptability
The job offers flexibility, so it's important to show that you're adaptable. Share experiences where you've successfully adjusted to changes or learned new skills quickly, especially in a customer service context.
✨Express Your Enthusiasm for Technology
Since the role involves broadband tech-related queries, express your interest in technology. Mention any relevant hobbies or experiences, like gaming or tinkering with gadgets, to show you're comfortable with tech.
