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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle inquiries with a smile.
- Company: Join LGH Hotels Management, a leader in the UK hospitality scene with 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellness support, and growth opportunities.
- Why this job: Be the first impression for guests in a dynamic, supportive environment that values your contributions.
- Qualifications: Customer service experience, strong communication skills, and a friendly personality are essential.
- Other info: Flexible hours, including weekends, and a chance to work in a vibrant hotel setting.
The predicted salary is between 24000 - 36000 £ per year.
Are you a highly motivated, customer-focused individual ready to make a difference? We are looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.
What You'll Do
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us
- Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
- Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
- Growth Opportunities: Be part of a team that encourages professional development and career growth.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal Candidate
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
- Strong communication and interpersonal skills, with a friendly and welcoming personality.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with computer systems and software, including reservation and property management systems.
- Flexible availability, including weekends and holidays.
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Front Office Team Member employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with the Holiday Inn brand and its values. Understanding their commitment to customer service will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about hospitality scenarios. This will help you articulate your thoughts clearly and confidently when discussing your experiences during the interview.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from previous roles where you successfully managed multiple responsibilities at once. This is crucial for a fast-paced environment like the Front Office at Holiday Inn.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially weekends and holidays. Highlighting your willingness to adapt to the hotel's needs can set you apart from other candidates.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front Office Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly in hospitality. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver exceptional service.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and customer service. Mention specific examples of how you've successfully handled guest requests or resolved issues in previous roles, showcasing your interpersonal skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Research the Hotel
Before your interview, take some time to learn about Holiday Inn Edinburgh. Familiarise yourself with their services, values, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the role.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, multitasking in a busy environment, and working as part of a team. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress Appropriately
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the standards of the hotel. This shows that you take the opportunity seriously and understand the importance of presentation in the industry.
