Regional Technical Manager

My client is a well-established company that helps clients manage risk, operate core business processes, transform, and grow. They deliver operations, consulting, and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

The role involves:

• Providing professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims.
• Proactively managing own work efficiently and effectively to achieve business objectives and meet defined service level agreements (SLAs).
• Visiting damaged properties and assessing technical and insurance aspects required to resolve insurance claims and reinstate damaged buildings.
• Understanding, implementing, and complying with company procedures and policies, and actively promoting the principle of treating customers fairly.
• Liaising with clients, policyholders, local authorities, third parties, claims handlers, and other colleagues as required.
• Maintaining and updating accurate records on the company claims management IT system.
• Working on own initiative and managing a portfolio of work within a regional area, assisting in other areas as required.
• Maintaining a suitable home office environment while being required to attend local company offices from time to time.

Training will be provided, which will require some knowledge, understanding, and capability in the following areas:

• Identifying causes of damage and construction defects, assessing repair requirements, scheduling necessary building repair works.
• Investigation and resolution of subsidence and general perils insurance claims.
• Instruction of temporary or emergency works to make damaged buildings safe.
• Building pathology including asbestos and damp problems.
• Understanding of buildings insurance policies and insurance law.
• Professional report writing and other general correspondence, including consultation reports.
• Specification of site investigations and interpretation of geotechnical reports.
• Obtaining competitive tenders, tender assessment, and recommendations.
• Local Authority Planning & Building Regulations.
• Health & Safety Legislation & CDM Regulations, Party Wall etc Act.
• Administration of building contracts and related contract law.
• Project management of building works onsite, valuing and authorising contractual payments and agreeing variations.
• Experience of cost control and financial awareness.
• Computer literate, particularly with the MS Office Package.

The requirements include:

• Educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar.
• Excellent communication skills and articulation.
• Understanding and recognition of Customer Service and Quality, Flexibility, and adaptability.
• The ability to work in a fast-paced and changing environment.

Rewards include:

• Company Car Allowance.
• Pension.
• Bonus Scheme.
• Life Assurance.
• 33 Days holiday including bank holidays.