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For Companies At a Glance
- Tasks: Lead change projects and improve HR processes using data and collaboration.
- Company: Join a people-first organisation focused on transforming HR services.
- Benefits: Enjoy flexible leave, lifestyle discounts, health support, and a solid pension.
- Why this job: Make a meaningful impact in a supportive team that values decency and collaboration.
- Qualifications: Experience in HR operations, service improvement, and agile principles required.
- Other info: Hybrid working model with one day at home.
The predicted salary is between 36000 - 54000 £ per year.
Location: Coventry
Working Model: Hybrid (1 day home working)
Salary: Up to £45,000
We’re working with a well-established organisation in the Coventry area that’s investing in its People Services function as part of a broader transformation journey. They’re looking for a Business Improvement Manager to help modernise their HR Shared Services function by improving internal processes, driving smarter service delivery, and supporting the rollout of digital tools/automation. If you’ve led change projects, understand HR systems, and enjoy turning insight into action—this could be a strong fit.
What Makes This a Great Opportunity
This is a chance to do meaningful transformation work within a team that genuinely wants to improve how HR services are delivered while feeling valued and supported along the way. You’ll be joining a people-first organisation that takes pride in doing things well, with a culture that values decency, passion, and collaboration. You’ll have access to a wide range of benefits from flexible leave options and lifestyle discounts to health support, travel schemes, and a solid pension.
What You’ll Be Doing
- Leading change projects informed by data, feedback, and stakeholder collaboration
- Redesigning HR Shared Service processes and supporting the rollout of new ways of working
- Maintaining and evolving self-service tools and intranet content
- Creating clear training resources and process documentation
- Contributing to the automation of key People processes (e.g. pay review cycles, bonus workflows) and the introduction of digital tools (e.g. chatbots) to help reduce admin and improve response times
- Maintaining knowledge banks and standard operating procedures
- Leading data cleansing activity and improving internal document systems
What You’ll Need
- Proven experience in HR operations, service improvement, or business change
- Strong understanding of agile principles and stakeholder engagement
- Comfortable using reporting tools (e.g. Excel, Power BI)
- Experience with HR systems (Workday experience is a bonus)
- Clear communicator with a collaborative and proactive approach
- Well organised and comfortable managing multiple workstreams
Ready to take the next step in your career? Apply now and play a key role in shaping smarter, more agile HR services that make a real difference across the organisation.
Business Improvment Manager (HR Shared Services) (Coventry) employer: James Andrews Recruitment Solutions Ltd
Contact Detail:
James Andrews Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvment Manager (HR Shared Services) (Coventry)
✨Tip Number 1
Familiarise yourself with the latest trends in HR technology and automation. Understanding tools like Workday and how they can enhance HR processes will give you an edge during discussions with the hiring team.
✨Tip Number 2
Prepare to discuss specific change projects you've led in the past. Be ready to share examples of how you used data and stakeholder feedback to drive improvements, as this aligns closely with what they're looking for.
✨Tip Number 3
Showcase your understanding of agile principles. Being able to articulate how you've applied these principles in previous roles will demonstrate your fit for a role focused on modernising HR services.
✨Tip Number 4
Network with current or former employees of the organisation if possible. Gaining insights into their culture and values can help you tailor your approach and show that you're a good cultural fit.
We think you need these skills to ace Business Improvment Manager (HR Shared Services) (Coventry)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR operations and service improvement. Use specific examples of change projects you've led and how they benefited the organisation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming HR services. Mention your understanding of agile principles and how you can contribute to the company's goals. Be sure to align your skills with the job description.
Showcase Your Data Skills: Since the role involves using reporting tools like Excel and Power BI, include any relevant experience or projects where you've successfully used these tools to drive improvements or insights.
Highlight Collaboration Experience: Emphasise your ability to work collaboratively with stakeholders. Provide examples of how you've engaged with teams to redesign processes or implement new systems, showcasing your clear communication skills.
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Showcase Your Change Management Experience
Be prepared to discuss specific change projects you've led in the past. Highlight your role, the challenges you faced, and the outcomes achieved. This will demonstrate your capability to drive transformation within HR Shared Services.
✨Understand HR Systems and Tools
Familiarise yourself with common HR systems, especially Workday if you have experience with it. Be ready to explain how you've used reporting tools like Excel or Power BI to inform decision-making and improve processes.
✨Emphasise Collaboration and Communication Skills
Since this role involves stakeholder engagement, prepare examples that showcase your ability to work collaboratively. Discuss how you’ve effectively communicated changes and gathered feedback from various stakeholders.
✨Demonstrate Your Organisational Skills
The job requires managing multiple workstreams, so be ready to share how you prioritise tasks and stay organised. Discuss any tools or methods you use to keep track of your projects and ensure timely delivery.
