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- Tasks: Provide top-notch medical info to healthcare pros and patients via various channels.
- Company: Join a leading healthcare company focused on quality customer service.
- Benefits: Earn £21.84 to £23.30 per hour with potential for remote work.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Degree in life sciences required; 1-2 years of relevant experience preferred.
- Other info: Flexibility needed for holidays and occasional travel.
Job Title: Medical – Medical Information Customer Experience Specialist
Location: Walton Oaks, Surrey
Duration: 06 months contract
Pay Range: £21.84 per hour to 23.30 per hour Umbrella
Job Description:
We are looking for a English-speaking MICES who also speaks fluent English
POSITION SUMMARY
Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with high degree of quality customer service in the local language.
The MICES may also assist with second line content management activities.
POSITION RESPONSIBILITIES
Medical Information Customer Experience Request Management
• Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
• Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
• Identify and report adverse events and product quality complaints within required timelines .
• Provide response in customer’s local language using approved resources in English.
• May support a therapeutic area team with second line activities including (but not limited to) escalation management and content creation
General Responsibilities
• Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
• Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
• May be required to represent MI in required Pfizer Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.
• May support the Country Relationship Management for a specific market(s)
• Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.
Basic Qualifications
• Degree in a life science/healthcare field required.
• 1-2 years of medical information or relevant work experience, preferred • Customer Service experience, preferred
• English language and other language (C2, mother tongue) • Strong oral and written communication skills
Preferred Qualifications
• Pharmacy Degree preferred
• Understanding of the regulatory and compliance issues relating to the medical function
• Demonstrated interpersonal skills
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
• May be required to work National Holidays
• May be required to work outside Normal Business Hours
• Occasional business travel
Medical Information Customer Experience Specialist employer: Russell Tobin
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Customer Experience Specialist
✨Tip Number 1
Familiarize yourself with the specific medical information resources and databases relevant to the role. Being well-versed in these will help you respond to inquiries more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can help you prepare for the types of questions you might face and show your ability to provide high-quality customer service.
✨Tip Number 3
Research the company’s values and recent developments in the medical field. This knowledge will not only help you align your answers with their expectations but also show your genuine interest in the position and the organization.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and the specifics of the job, which can help you tailor your approach when applying.
We think you need these skills to ace Medical Information Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in medical information and customer service. Emphasize any roles where you provided technical or medical information, as well as your communication skills.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing high-quality customer service in the medical field. Mention your language proficiency and how it can benefit the role, especially in communicating with healthcare professionals and patients.
Showcase Relevant Experience: When detailing your work experience, focus on specific examples where you managed inquiries or provided support in a medical context. Highlight any experience with regulatory compliance and process improvement.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no grammatical errors or typos. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Russell Tobin
✨Showcase Your Communication Skills
As a Medical Information Customer Experience Specialist, strong oral and written communication skills are crucial. Be prepared to demonstrate your ability to convey complex medical information clearly and concisely during the interview.
✨Familiarize Yourself with Regulatory Guidelines
Understanding regulatory and compliance issues is essential for this role. Brush up on relevant guidelines and be ready to discuss how you would ensure adherence to these standards in your responses.
✨Highlight Your Customer Service Experience
Since customer service experience is preferred, think of specific examples where you provided exceptional service. Discuss how you handled inquiries and resolved issues effectively, showcasing your problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage inquiries across various channels. Practice articulating your thought process and decision-making skills in hypothetical situations related to medical information.
