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- Tasks: Provide top-notch technical support for network devices and servers.
- Company: Join Connect44, a leader in telecom solutions, supporting major UK networks.
- Benefits: Enjoy flexible working options and a collaborative team environment.
- Why this job: Be part of a dynamic team making a real impact in the telecom industry.
- Qualifications: Experience with Ribbon technology and complex troubleshooting is essential.
- Other info: Opportunity to work closely with Field Operations and NOC teams.
The predicted salary is between 36000 - 60000 £ per year.
Connect44 is looking for a 3rd line technical support engineer with Ribbon fixed-line vendor technology experience, in support of a major UK-based Fixed Network Operator. This role includes technical support relating to both network devices (DSLAMs & iL2S) as well as network element manager servers (EMS), in conjunction with customer Field Operations and NOC teams. Engineers must have experience in complex troubleshooting.
3rd Line Engineer with ECI/Ribbon employer: Connect44 Ltd
Contact Detail:
Connect44 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer with ECI/Ribbon
✨Tip Number 1
Familiarise yourself with Ribbon fixed-line technology and its applications. Understanding the specific products and services offered by Ribbon will give you an edge during discussions with our team.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience with ECI/Ribbon technologies. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your troubleshooting skills, particularly with DSLAMs and iL2S devices. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your previous experiences with network element manager servers (EMS). Be ready to share specific examples of how you've successfully collaborated with Field Operations and NOC teams in past roles.
We think you need these skills to ace 3rd Line Engineer with ECI/Ribbon
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the specific requirements of a 3rd Line Engineer role, especially focusing on Ribbon fixed-line vendor technology. Highlight your relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your technical skills and experience with network devices like DSLAMs and iL2S. Include any previous roles where you provided support to Field Operations and NOC teams.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and experience in complex troubleshooting. Mention specific examples of how you've successfully resolved technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Connect44 Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Ribbon fixed-line technology and network devices like DSLAMs and iL2S. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your capability to handle the technical demands of the role.
✨Understand the Company’s Operations
Research Connect44 and their operations within the UK fixed network sector. Familiarise yourself with their major clients and any recent projects they’ve undertaken. This knowledge will help you tailor your responses and show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect to encounter scenario-based questions that assess your problem-solving skills. Think of examples where you successfully troubleshot complex issues in a team environment, particularly in relation to network support and collaboration with Field Operations and NOC teams.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team structure, ongoing projects, or the technologies they plan to implement. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
