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For Companies At a Glance
- Tasks: Greet members, assist with inquiries, and ensure a welcoming environment.
- Company: Join Planet Fitness, a leading fitness franchise dedicated to enhancing lives in a judgement-free zone.
- Benefits: Enjoy perks like free gym membership, health insurance, and flexible spending accounts.
- Why this job: Be part of a supportive team that values community health and personal growth.
- Qualifications: Must be 18+, have customer service experience, and be willing to get CPR certified.
- Other info: Engage in fun team-building events and enjoy discounts as part of the PF family.
The predicted salary is between 24000 - 36000 £ per year.
Overview
At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.
- Exhibit a positive and upbeat attitude.
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
- Pride yourself on your work while being punctual, reliable, and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Act with integrity and show respect to everyone around you.
- Exhibit strong communication skills and have an ability to listen and empathize.
- Inspire and motivate others to achieve their goals.
- Are a quick study with the ability to apply what you have learned during online and hands-on training.
Responsibilities
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Qualifications
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age or older.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness).
- Basic computer proficiency.
Physical Demands of the Front Desk Associate:
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 75 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness!
- Medical, Dental, and Vision Insurance*
- Vacation/Sick Time/Holiday Pay
- Free Black Card Membership
- 401(k) Retirement Savings Plan
- Term Life Insurance*
- Healthcare and Dependent Care Flexible Spending Accounts*
- Tuition Reimbursement
- Employee perks and discounts
- Engaging team-building competitions and social events
*Please note that certain benefits listed above are for full-time employees only.
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama.
Health and Safety Requirements:
Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Front Desk Associate employer: Planet Fitness
Contact Detail:
Planet Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Associate
✨Tip Number 1
Familiarise yourself with Planet Fitness's core values and mission. When you understand their commitment to a 'Judgement Free Zone', you can better convey your passion for creating a welcoming environment during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you demonstrate your ability to handle inquiries and resolve concerns effectively, which is crucial for the Front Desk Associate role.
✨Tip Number 3
Showcase your enthusiasm for fitness and community engagement. Share personal experiences or stories that highlight how you've positively impacted others' fitness journeys, as this aligns with the responsibilities of the position.
✨Tip Number 4
Be prepared to discuss how you would handle specific situations, such as dealing with a dissatisfied member or promoting club policies. This will demonstrate your problem-solving skills and your commitment to providing exceptional service.
We think you need these skills to ace Front Desk Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you had to interact with clients or manage inquiries. Use keywords from the job description to demonstrate that you understand what Planet Fitness is looking for.
Craft a Strong Cover Letter: In your cover letter, express your passion for fitness and how it aligns with Planet Fitness's mission. Mention specific qualities that make you a good fit for the Front Desk Associate role, such as your positive attitude and ability to connect with others.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including examples in your application that demonstrate your ability to listen, empathise, and resolve issues effectively. This could be through previous job experiences or volunteer work.
Highlight Teamwork Experience: Planet Fitness values a supportive team environment. Include any experiences where you worked collaboratively with others, whether in a professional setting or during group activities, to show that you can contribute positively to their team culture.
How to prepare for a job interview at Planet Fitness
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and the Planet Fitness brand during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle and how you can contribute to creating a welcoming environment for members.
✨Demonstrate Strong Communication Skills
As a Front Desk Associate, you'll be interacting with members and guests regularly. Practice clear and friendly communication, and be prepared to showcase your ability to listen and empathise with others. This will help you stand out as someone who can provide exceptional customer service.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as resolving member concerns or promoting the Judgement Free Zone. Think of examples from your past experiences where you successfully managed similar challenges, and be ready to discuss them.
✨Exhibit a Positive Attitude
Planet Fitness values a positive and upbeat attitude. During the interview, maintain a cheerful demeanour and show your eagerness to be part of their team. This will reflect your alignment with their culture and values, making you a more attractive candidate.
