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- Tasks: Join us as a Customer Team Member, assisting customers and supporting store operations.
- Company: SPAR Amlwch is a leading convenience store chain with over 5,000 employees.
- Benefits: Enjoy flexible hours, generous staff discounts, and access to wellbeing support.
- Why this job: Be part of a dynamic team, gain hands-on experience, and develop your skills in a supportive environment.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm and teamwork are key!
- Other info: We promote inclusivity and offer guaranteed interviews for candidates with disabilities.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Amlwch, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service.
Key Tasks/Responsibilities
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Amlwch Store.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time. Adhering to all company policies and procedures and processes.
Key Skills/Knowledge
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What's in it for you?
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands-on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays - Purchase Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 247 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Customer Team Member employer: Blakemore Trade Partners
Contact Detail:
Blakemore Trade Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with SPAR's customer service philosophy, especially the concepts of 'Brilliant Basics' and 'Moments of Wow'. This will help you demonstrate your understanding of their approach during any interviews or discussions.
✨Tip Number 2
Showcase your enthusiasm for teamwork and customer service. Be ready to share examples from previous experiences where you contributed positively to a team or enhanced customer satisfaction.
✨Tip Number 3
Research common retail practices, particularly around stock management and cash handling. Being knowledgeable about these areas can set you apart as a candidate who is prepared and proactive.
✨Tip Number 4
Prepare questions that show your interest in the role and the company culture. Asking about training opportunities or how they support employee development can highlight your commitment to growth within the company.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have contributed to customer satisfaction in previous roles and how you can bring that experience to SPAR Amlwch.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Blakemore Trade Partners
✨Showcase Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully assisted customers in the past, highlighting your friendly and welcoming approach.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when it comes to stock management and processing transactions. During the interview, mention any previous experiences where your attention to detail made a difference, such as ensuring accurate cash handling or maintaining an organised sales floor.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a retail environment is essential. Research common tasks like stock rotation and promotional displays, and be ready to discuss how you can contribute to these areas effectively.
✨Emphasise Teamwork and Independence
The role involves working both independently and as part of a team. Share examples of how you've successfully collaborated with others in previous jobs, as well as instances where you've taken initiative on your own.
