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- Tasks: Join us as an Online Assistant, picking orders and ensuring customer satisfaction.
- Company: Sainsbury's is a leading supermarket chain committed to inclusivity and quality service.
- Benefits: Enjoy a competitive pay rate, discounts, free food, and generous holiday entitlement.
- Why this job: Be part of a fast-paced team that values attention to detail and customer care.
- Qualifications: Must be at least school leaver age; comfortable with technology and lifting up to 15kg.
- Other info: Nightshift premium available and various wellbeing support options offered.
Love food, shopping and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.
As an Online Assistant, you could be on the shop floor picking our customers’ orders, taking care to select the best quality products and ensuring they receive exactly what they asked for. Alternatively, you could be working in our online warehouse, supporting with customer queries, processing orders through the tills, or working with our online drivers to load their vans for timely delivery. Whichever area you work in, you'll take pride in doing the right thing for our customers and have a keen attention to detail. It’s also important you are comfortable working with new technology and staying active, including lifting and moving shopping containers up to 15kg.
We aim to help everyone who joins us to be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop and our colleagues love to work!
If the shifts for this role include hours earlier than 6am or later than 11pm, you must be at least 18 years old. Sainsbury's recruits only individuals who have passed the school leaver's age.
Alongside a market-leading pay rate, we offer a range of benefits for our colleagues:
- Nightshift premium: an additional £2.45 per hour for hours worked between midnight and 5am (where applicable).
- Discount card: 10% off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks. This increases to 15% at Sainsbury's on Fridays and Saturdays, and 15% at Argos every pay day.
- Free food and hot drinks in all stores.
- Generous holiday entitlement based on hours worked.
- Shopping discounts on gym memberships, restaurants, holidays, retail vouchers, and more.
- Family leave including maternity and paternity leave.
- Pension scheme: Sainsbury's matches contributions between 4-7.5%.
- Sainsbury's share schemes: buy shares at discounted prices and purchase shares monthly from your gross salary.
- Wellbeing support: including free access to our Employee Assistance Programme, a confidential support service.
Online Assistant employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's online shopping process. Understanding how orders are placed and fulfilled will give you an edge during the interview, showing your enthusiasm for the role.
✨Tip Number 2
Highlight any experience you have with customer service or working in fast-paced environments. This will demonstrate your ability to handle the demands of the Online Assistant role effectively.
✨Tip Number 3
Be prepared to discuss your comfort level with technology. Since the role involves using various systems, showcasing your tech-savviness can set you apart from other candidates.
✨Tip Number 4
Show your passion for food and shopping! Expressing genuine interest in the products and services offered by Sainsbury's can resonate well with the hiring team and reflect your fit for the company culture.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Highlight key skills such as attention to detail, customer service, and comfort with technology.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous roles in retail or customer service, and mention your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Sainsbury's and how your skills align with their values, particularly around customer satisfaction and teamwork.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Online Assistant role.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Passion for Customer Service
As an Online Assistant, you'll be directly impacting customer satisfaction. Make sure to express your enthusiasm for helping customers and share any relevant experiences where you've gone the extra mile to ensure a great service.
✨Demonstrate Attention to Detail
This role requires a keen eye for quality and accuracy. Prepare examples of how you've successfully managed tasks that required precision, whether in previous jobs or during your studies.
✨Familiarise Yourself with Technology
Since the job involves working with new technology, it’s a good idea to brush up on any relevant tech skills. Be ready to discuss your comfort level with using online systems and any experience you have with similar tools.
✨Be Ready for Physical Demands
The role may involve lifting and moving shopping containers. It’s important to show that you’re physically capable and willing to stay active throughout your shifts. Mention any relevant experiences that demonstrate your ability to handle physical tasks.
