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- Tasks: Be the friendly face welcoming clients and helping their pets receive care.
- Company: Join Hart Veterinary Centre, a caring community-focused animal hospital since 1993.
- Benefits: Enjoy 6.6 weeks of leave, flexible hours, and pet care discounts.
- Why this job: Experience a rewarding role in a supportive team with a passion for animal welfare.
- Qualifications: Previous veterinary reception experience is a plus; strong communication skills are essential.
- Other info: Flexible shifts available; must work Fridays and some weekends.
The predicted salary is between 24000 - 36000 £ per year.
Delivering exceptional client care in a thriving veterinary hospital. Are you an experienced veterinary receptionist with a passion for customer service and animal welfare? We are looking for a friendly, proactive, and compassionate Veterinary Receptionist to join our busy hospital team at Hart Veterinary Centre in Bicester.
Hart Vets is a well-established, purpose-built small animal hospital providing outstanding veterinary care to the local community since 1993. With a hospital site in Bicester and a branch practice in Waddesdon, we are proud to combine cutting-edge facilities with a warm, family-oriented atmosphere. As part of the IVC Evidensia group, we offer the support and stability of a larger network, while staying true to our values of personalised care, teamwork, and approachability. Our Bicester site is RCVS-accredited and equipped with the latest technology to support our team in delivering the highest standard of clinical care and client service.
About your new role: You will be the friendly face and reassuring voice that welcomes clients to the practice, supports them during their visit, and helps them access the care their pets need. Working at the heart of a busy hospital team, your role will be varied and rewarding - no two days are the same.
Key responsibilities include:
- Greeting and checking in clients with professionalism and warmth
- Handling a high volume of phone and email enquiries
- Booking appointments and procedures accurately
- Taking payments and processing insurance claims
- Supporting clinical teams with day-to-day coordination
- Keeping the reception area clean, organised, and welcoming
What we are looking for: We are seeking someone with previous veterinary reception experience, who thrives in a fast-paced environment and genuinely enjoys helping people. You will be calm under pressure, confident with IT systems, and a real team player. A sense of humour and a positive, can-do attitude will help you thrive in our close-knit, supportive team.
Your skills and qualities:
- Experience working in a veterinary practice (beneficial but not essential)
- Excellent communication and customer service skills
- Strong attention to detail and computer literacy
- Initiative and problem-solving mindset
- Ability to work both independently and collaboratively
Working hours: We are excited to offer a shift pattern with a focus on your work/life balance. We welcome applications from both part-time and full-time candidates, the only requirement is the ability to work every Friday and regular weekends (though not necessarily every weekend). Your shifts will be between the hours of 7:45 am and 7:15 pm.
What we offer: We offer a great range of benefits, including:
- 6.6 weeks of annual leave, including bank holidays
- An additional day of annual leave to be used around the time of your birthday
- Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, and surrogacy)
- Employee wellbeing initiatives and mental health support
- Cycle to work scheme
- Pawsome Benefits - retail discounts and cashback through Reward Gateway
- Staff pet care discounts
- Non-accidental injury support
- Pension scheme
- Access to the IVC Evidensia Academy for ongoing learning and development
Veterinary Receptionist employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Hart Veterinary Centre. Understanding their approach to client care and animal welfare will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your previous roles where you handled challenging situations or provided exceptional support. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Network with current or former employees of Hart Vets if possible. They can provide insights into the company culture and what it takes to succeed as a Veterinary Receptionist, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your IT skills and experience with relevant software. Being confident in your ability to handle bookings, payments, and insurance claims will set you apart as a candidate who can hit the ground running.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in veterinary reception or customer service. Emphasise skills like communication, attention to detail, and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and customer service. Mention specific experiences that demonstrate your suitability for the role and how you align with the values of Hart Veterinary Centre.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency and any experience with handling enquiries, booking appointments, or processing payments. These are key responsibilities for the role.
Show Your Personality: Since the role requires a friendly and proactive attitude, let your personality shine through in your application. Use a warm tone and express your enthusiasm for joining a supportive team at Hart Vets.
How to prepare for a job interview at British Veterinary Association
✨Show Your Passion for Animal Welfare
Make sure to express your genuine love for animals and commitment to their welfare during the interview. Share any relevant experiences that highlight your dedication, whether it's volunteering at an animal shelter or caring for pets.
✨Demonstrate Excellent Communication Skills
As a veterinary receptionist, you'll be the first point of contact for clients. Practice clear and friendly communication, and be prepared to discuss how you've handled difficult situations or resolved client concerns in the past.
✨Highlight Your Organisational Skills
Given the fast-paced environment, it's crucial to showcase your ability to stay organised. Discuss specific examples of how you've managed multiple tasks efficiently, such as booking appointments while handling phone inquiries.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations. Think about scenarios you might face in the role, like dealing with an upset client or managing a busy reception area, and prepare your responses.
