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- Tasks: Support rapid network fault resolution and maintain strong customer relationships.
- Company: M Group Telecom enhances telecom networks, delivering essential infrastructure services for a tech-enabled future.
- Benefits: Enjoy flexible working options, a pension scheme, retail discounts, and generous leave policies.
- Why this job: Join a fun, respectful team focused on growth, safety, and making a real impact in the community.
- Qualifications: Experience in 2nd line support, strong problem-solving skills, and relevant technical qualifications required.
- Other info: We value diversity and support army veterans; apply early as roles may close sooner.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks - We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
What will you be doing?
- Provide or support rapid network fault resolution within SLA, ideally before critical service impact.
- Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution team, including diagnostics and impact assessments.
- Investigate network issues using monitoring tools to prevent service disruption.
- Escalate incidents per the Operational Procedures Document.
- Build and maintain strong relationships with key customer stakeholders.
- Actively contribute to the continuous improvement programme by sharing insights from daily operations.
- Perform additional duties as needed to meet operational targets and ensure service excellence.
What you’ll bring?
- Experienced in 2nd line support for PDH, SDH, and Radio Communications, with strong knowledge of network management and relevant tools.
- Proficient in Word, Excel, Visio, and MS Project.
- Skilled at prioritising tasks within SLAs, working under pressure, and meeting deadlines.
- Strong problem-solving, communication, and interpersonal skills.
- Familiar with ITSM (especially Salesforce), SLAs, and reporting.
- Knowledgeable in high-voltage substations (33kV-400kV) and telecom networks.
- Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications.
What’s in it for you?
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
- Overtime / Call out
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
NMC Engineer employer: M Group Energy
Contact Detail:
M Group Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NMC Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as PDH, SDH, and Radio Communications. Being able to discuss these technologies confidently during your interview will demonstrate your expertise and enthusiasm for the role.
✨Tip Number 2
Highlight your experience with network management tools and ITSM systems like Salesforce. Be prepared to share examples of how you've used these tools to resolve issues or improve processes in previous roles.
✨Tip Number 3
Showcase your problem-solving skills by preparing to discuss specific challenges you've faced in network operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your impact.
✨Tip Number 4
Research M Group Telecom's values and culture, and think about how your personal values align with theirs. During the interview, express your commitment to teamwork and continuous improvement, which are key aspects of their work environment.
We think you need these skills to ace NMC Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line support for PDH, SDH, and Radio Communications. Emphasise your knowledge of network management tools and any technical qualifications you hold, such as ITIL certifications.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their values, particularly around being responsible, open, and ambitious. Use specific examples from your past experiences to demonstrate your problem-solving and communication skills.
Showcase Relevant Skills: Highlight your proficiency in tools like Word, Excel, Visio, and MS Project. Discuss your ability to prioritise tasks within SLAs and your familiarity with ITSM, especially Salesforce, to show you understand the operational environment.
Follow Application Instructions: Carefully read the job posting for any specific application instructions. Ensure that you submit all required documents and complete any online assessments if requested. Double-check your application for accuracy before submitting it through our website.
How to prepare for a job interview at M Group Energy
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with 2nd line support for PDH, SDH, and Radio Communications. Highlight specific tools and technologies you've worked with, as well as any relevant certifications like ITIL.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved network issues in the past. Discuss your approach to diagnostics and impact assessments, and how you prioritise tasks under pressure while meeting SLAs.
✨Emphasise Communication and Teamwork
Since building relationships with customer stakeholders is key, be ready to share experiences where your communication skills made a difference. Talk about how you collaborate with teams to ensure smooth incident handling.
✨Align with Company Values
Familiarise yourself with M Group Telecom's values and culture. Be ready to discuss how your personal values align with theirs, particularly around responsibility, openness, teamwork, and ambition.
