Defence Business Services (DBS) - JCCC Cas Comp 1 SO3

Are you a dedicated person who is passionate about making a difference? Would you like to work for the Ministry of Defence? Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK's Defence and Security.

Our Vision - To support UK defence customers with outstanding service every time. Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of society. We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

The incumbent of the post will be responsible for contributing to the efficient running of the Operations Room whilst acting as Line Manager to two AO staff, and ensuring the shared management of the JCCC Ops Day Team to maintain, monitor and manage the provision of support for the Armed Forces Community related to worldwide casualty and compassionate repatriation, post death administration and mass casualty incidents.

The Post Holder Will Need To Ensure That Casework Is Being Progressed Efficiently And Resourced Correctly Whilst Dealing With Casualty And Compassionate Cases In a Timely, Accurate And Sensitive Manner By:

• Tasking Services/Units to provide notification and support to families of casualties
• Ensuring the appropriate arrangements are made for transporting relatives overseas to the bedside of the injured and for arranging the repatriation of the deceased.
• Liaison with Civil authorities over occurrences involving Service Personnel.
• Briefing Higher authorities as necessary on high profile cases and entering and maintaining full details of cases on appropriate databases.
• Action requests for compassionate travel for entitled personnel serving overseas to return to the UK when circumstances dictate. This will involve liaison with other agencies to arrange transport and support and deciding on the appropriate priority of travel.

This post can be very busy and the duties often demanding, dealing with bereaved families and potentially distressing matters. An understanding of military personnel procedures and an extensive understanding of the organisational structures of the 3 Services is highly desirable.

The incumbent will also be required to participate and manage an 'on call' roster for augmentation of the JCCC in the event of a major casualty incident, or an unexpectedly high workload outside normal office hours, for which an on-call allowance will be paid.

The post holder will require strong IT skills to explore future IT developments and their incorporation into the JCCC processes, whilst also acting as SME for MODNET which includes liaising with project leads, attending meetings relating to the introduction of any new system, compiling associated paperwork to assist the DBS Lead and developing and issuing clear, concise desk instructions to the Ops Room Team. They will also be required to undertake JPA User Acceptance Testing on behalf of the Ops Room.

The post holder will in time, help contribute towards Casualty Policy and will liaise regularly with Single Services and MOD Staff. There is also a strong element of dealing with the preparation of submissions for Secretariat Staff so sound written skills are essential.

The incumbent must be IT literate and familiar with JPA and Microsoft packages. This post is office based.

Person specification:

• Strong IT skills and familiar with JPA and Microsoft Office packages.

Licences:

• UK Driving Licence

Behaviours:

• We’ll assess you against these behaviours during the selection process: Leadership, Changing and Improving, Making Effective Decisions, Working Together, Delivering at Pace, Managing a Quality Service, Communicating and Influencing.

Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

An environment with flexible working options Monday-Friday, 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday, hybrid working where role permits, an opportunity to be considered for Reward and Recognition - £250-£5000 per year, family-friendly policies including parental leave and adoption leave, learning and development tailored to your role, professional and personal development of skills, a culture encouraging inclusion and diversity, minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments, special paid leave to volunteer up to 6 days per year, a Civil Service pension with an average employer contribution of 28.97%.

The post does not offer relocation expenses. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

This position is advertised at 37 hours per week.

This vacancy is using Success Profiles, and will assess your Behaviours and Experience. When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application stage you will be assessed against the following: Behaviours: Leadership, Making Effective Decisions, Delivering at Pace. Experience: CV, Personal Statement. Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk.

Successful candidates must undergo a criminal record check and meet the security requirements before they can be appointed. The level of security needed is security check.

Open to UK nationals only.

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service is committed to attract, retain and invest in talent wherever it is found.

Contact point for applicants: Job Contact: Name: Katie Elkins, Email: katie.elkins996@mod.gov.uk, Recruitment team Email: DBS-EnhancedRecruitmentTeam@mod.gov.uk.