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- Tasks: Join us as a Sales Assistant, delivering top-notch customer service and driving sales.
- Company: JD Group is a leading retail brand focused on exceptional shopping experiences.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and development courses.
- Why this job: This role offers growth opportunities, a vibrant team culture, and a chance to make an impact.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Access to apprenticeships and discounted gym memberships, plus opportunities to volunteer.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPIs:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Store Colleague - General employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - General
✨Tip Number 1
Familiarise yourself with the products and services offered by JD Group. Being knowledgeable about the range will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs or volunteering, gaining experience in a fast-paced retail environment will prepare you to handle customer queries and upselling opportunities confidently.
✨Tip Number 3
Network with current employees or join relevant online communities. Engaging with those already in the company can provide insights into the store culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss your flexibility and availability during the interview. Highlighting your willingness to work various shifts, including weekends and holidays, shows that you're committed and ready to meet the store's needs.
We think you need these skills to ace Store Colleague - General
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'exceptional customer service' and 'upselling', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've exceeded sales targets or provided excellent customer service in previous roles.
Showcase Your Skills: In your application, emphasise your interpersonal and communication skills. Provide examples of how you thrive in social situations and how you handle customer queries professionally.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JD GROUP
✨Show Your Enthusiasm
As a Sales Assistant, your energy and enthusiasm are key. Make sure to express your passion for customer service and retail during the interview. Share examples of how you've gone above and beyond to help customers in the past.
✨Know the Brand
Familiarise yourself with JD Group's products and values. Being able to discuss their offerings and what sets them apart will demonstrate your genuine interest in the company and its mission.
✨Highlight Teamwork Skills
Since the role involves working closely with other sales assistants, be prepared to discuss your experience in team settings. Share specific instances where you collaborated effectively to achieve goals or improve customer experiences.
✨Prepare for Customer Scenarios
Think about potential customer queries or complaints you might encounter in the store. Prepare responses that showcase your problem-solving skills and ability to maintain professionalism under pressure.
