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- Tasks: Join us as a Store Colleague, delivering top-notch customer service and driving sales.
- Company: JD Group is a leading retail brand focused on exceptional shopping experiences and career growth.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and access to development courses.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Opportunities for apprenticeships and volunteering to support community initiatives.
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPIs:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
Store Colleague employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with the products and services offered by JD Group. Being knowledgeable about the product range will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more comfortable and confident when interacting with real customers, which is crucial for a Store Colleague position.
✨Tip Number 3
Showcase your ability to work in a team by discussing past experiences where you collaborated with others to achieve a common goal. This is important as teamwork is essential in a retail environment like JD Group.
✨Tip Number 4
Be prepared to discuss how you would handle challenging customer situations. Think of examples from your past experiences that highlight your problem-solving skills and ability to maintain professionalism under pressure.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Store Colleague position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet sales targets and provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully contributed to sales or improved customer experiences in previous roles. Show that you are motivated by progression and eager to develop your career.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-focused role.
How to prepare for a job interview at JD GROUP
✨Show Your Enthusiasm
As a Store Colleague, your positive attitude is key. Make sure to express your enthusiasm for the role and the company during the interview. Share examples of how you've provided excellent customer service in the past.
✨Know the Products
Familiarise yourself with the product range offered by JD Group. Being knowledgeable about the products will help you answer questions confidently and demonstrate your ability to upsell and cross-sell effectively.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss experiences where you've collaborated with others to achieve goals, as teamwork is essential in a retail environment to meet sales targets.
✨Prepare for Customer Scenarios
Think of potential customer queries or complaints you might face in the role. Prepare responses that show your problem-solving skills and your commitment to providing exceptional customer service.
