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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist guests with bookings.
- Company: Join The Bamford Collection, a brand focused on sustainability and conscious living.
- Benefits: Enjoy discounts, volunteering days, private medical insurance, and mental health support.
- Why this job: Be part of a dynamic team that values social impact and personal growth.
- Qualifications: Passion for customer service, strong communication skills, and tech-savvy.
- Other info: This role is maternity cover and includes some weekend and evening shifts.
The predicted salary is between 24000 - 36000 £ per year.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
ABOUT THE ROLE
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where every guest interaction is an opportunity to create something special? If you’ve got a flair for organisation and a love for helping people, we have the perfect role for you!
As a guest services advisor you will have a key position in handling general enquiries and the booking experience of our guests across the whole Bamford Collection. You will support our guests through the booking process and ensure they receive a high quality, personalised service.
Important - This role is Maternity Cover
RESPONSIBILITIES
- To share knowledge of the Bamford Collection and what we do when engaging with customers.
- Use your product knowledge and expertise to promote the Bamford Collection, converting enquiries into bookings and upselling where appropriate.
- Keep up-to-date with availability, upcoming events, special offers, and promotions to best assist guests.
- Provide swift, efficient, and engaging service at every touchpoint, ensuring a positive and memorable guest experience.
- To be solution-driven for both colleagues and customers, both internal and external.
- Ensure that our returning guests and VIPs receive the highest level of recognition and care.
- Address customer concerns or complaints professionally and efficiently, following the company’s procedures to ensure satisfaction.
- To ensure all communication is effective, courteous and timely and in line with SLAs.
- To follow fully any H&S and GDPR requirements, including timely completion of mandatory training.
- To ensure accuracy and meticulous attention to detail of your work, adhering to all protocols and procedures.
- To be competent in using all platforms used by The Bamford Collection.
- Work closely with colleagues in all departments to ensure seamless communication and the smooth running of operations.
- Contribute to a positive, motivated team environment by bringing enthusiasm and a can-do attitude to the workplace.
- Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
- Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
SKILLS YOU WILL BRING
- Outstanding Customer Service: You’re passionate about helping guests and going the extra mile to make their experience memorable.
- Clear Communicator: You are confident and professional in both written and verbal communication.
- Highly Organised: You can manage multiple enquiries and tasks efficiently while maintaining attention to detail.
- Problem-Solving: You think on your feet and find solutions to challenges with a calm and professional approach.
- Tech-Savvy: You’re comfortable using a range of software and communication platforms to assist with guest bookings and inquiries.
Please note that due to the nature of the business this role includes some weekend and evening working on a rota basis. We offer a range of shifts between 8am and 6:30pm Monday - Friday and between 9am and 5:30pm on a weekend.
PERKS AND BENEFITS
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Guest Services Operator employer: Bamford Collection
Contact Detail:
Bamford Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Operator
✨Tip Number 1
Familiarise yourself with the Bamford Collection's values and offerings. Understanding their commitment to sustainability and customer service will help you connect with the brand during your interactions.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Guest Services Operator, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging customer situations in the past. This will demonstrate your capability to think on your feet and provide excellent service.
✨Tip Number 4
Be ready to discuss your organisational skills. Think of specific instances where you've managed multiple tasks efficiently, as this is crucial for the fast-paced environment of guest services.
We think you need these skills to ace Guest Services Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Services Operator position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: In your CV and cover letter, provide specific examples of how you've delivered outstanding customer service in previous roles. Mention any relevant experiences where you went above and beyond to ensure customer satisfaction.
Highlight Organisational Abilities: Demonstrate your organisational skills by detailing how you manage multiple tasks efficiently. Use examples that showcase your attention to detail and ability to handle enquiries effectively.
Communicate Clearly: Ensure your application is well-written and free from errors. Use clear and professional language to convey your enthusiasm for the role and your understanding of the Bamford Collection's values and mission.
How to prepare for a job interview at Bamford Collection
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples of how you've gone the extra mile for guests in previous roles, as this aligns perfectly with what the Bamford Collection values.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and enquiries efficiently. You might want to share a time when your organisational skills helped improve a guest's experience or resolved an issue quickly.
✨Be Ready to Problem-Solve
Think of scenarios where you've had to think on your feet to resolve a customer complaint or challenge. The interviewers will appreciate your calm and professional approach to problem-solving, so be prepared with examples.
✨Familiarise Yourself with the Bamford Collection
Research the Bamford Collection thoroughly before your interview. Understanding their brands, values, and current promotions will not only impress the interviewers but also help you answer questions more effectively.
