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- Tasks: Join us as a Call Centre Agent, handling calls and assisting clients with queries.
- Company: DLC is part of Encore Capital Group, a Great Place to Work-Certified company.
- Benefits: Enjoy 31 days holiday, discounts at shops, and fun team events like pizza days!
- Why this job: Be part of a supportive team that values diversity and community engagement.
- Qualifications: No specific experience required, just a passion for customer service and teamwork.
- Other info: Training starts on 14th July 2025, with flexible shifts and opportunities for growth.
The predicted salary is between 13000 - 20000 £ per year.
dlc are currently looking to grow our team of Call Centre Agents within our Telford office starting 14th July 2025. We are seeking team players who match our enthusiasm, work ethic, and commitment to 5-star customer service.
As a Call Centre Agent at dlc, you will:
- Handle high volumes of inbound and outbound calls, guiding clients on queries, disputes, and payment processes.
- Communicate confidently and clearly with clients from diverse backgrounds.
- Take payments from clients, ensuring funds are correctly allocated.
- Use active listening and questioning techniques to support clients.
- Be process-driven, meticulous, and thrive in a fast-paced environment.
- Have opportunities for development in other areas of the business.
You’ll start with a 4-week training program to learn about our products, processes, and systems. This training will be held in our Telford office, Monday – Friday: 9.00am – 2.00pm.
After training, you’ll transition to a 3-week rotational shift pattern, working Monday – Friday 9am – 2pm, including 1 in 3 Saturdays 8am – 1pm.
Your package:
- Salary from £16,507.13 (average for 26 hrs/week), with potential increases based on experience.
- 31 days holiday (pro-rata), including all bank holidays.
- Discounts and cashback at numerous high-street shops.
- Fun incentives like seasonal parties, team breakfasts, pizza days, and games.
We support our local community through educational programs and charity events, including the 2024 Dragon Boat Race, raising over £1100, with plans for 2025.
If you’re interested in joining a company committed to its mission and community, please apply to start your next chapter with us!
Diversity and inclusion are core values at dlc. We encourage everyone to be themselves and foster a culture of inclusivity.
Please note: Successful candidates will undergo a basic credit check and criminal background check. We cannot proceed with interviews if a CCJ, IVA, or Bankruptcy appears on your credit file, or if you lack full right to work in the UK.
Call Centre Agent employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with the company culture and values at dlc. Understanding their commitment to customer service and community involvement will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, especially active listening and clear speaking. Since the role involves handling calls from diverse clients, being able to demonstrate these skills in a mock call scenario can set you apart from other candidates.
✨Tip Number 3
Research common queries and issues faced in call centres. Being prepared with potential solutions or ways to handle difficult situations can show your proactive approach and readiness for the role.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn. This can provide insights into the day-to-day responsibilities and the team dynamics, which you can reference in your discussions during the interview process.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Centre Agent. Familiarise yourself with the skills required, such as active listening and clear communication, to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service or call handling in your CV. Use specific examples that demonstrate your ability to handle high volumes of calls and your commitment to providing excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with their commitment to community and inclusivity, and provide examples of how you've contributed to team success in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in a fast-paced environment like a call centre.
How to prepare for a job interview at Encore Capital Group
✨Research the Company
Before your interview, take some time to learn about dlc and its values. Understanding their commitment to customer service and community involvement will help you align your answers with their mission.
✨Practice Active Listening
As a Call Centre Agent, active listening is crucial. During the interview, demonstrate this skill by summarising what the interviewer says and asking clarifying questions. This shows you can effectively communicate and support clients.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as handling difficult customers or processing payments. Prepare examples from your past experiences that showcase your problem-solving skills and ability to remain calm under pressure.
✨Show Enthusiasm and Team Spirit
dlc values team players who are enthusiastic about their work. Be sure to express your excitement about the role and how you can contribute to a positive team environment during the interview.
