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- Tasks: Join us as a Customer Team Member, assisting customers and supporting store operations.
- Company: SPAR is a leading retail business with over 260 stores and a commitment to exceptional customer service.
- Benefits: Enjoy flexible hours, generous staff discounts, early pay access, and a supportive work environment.
- Why this job: Be part of a dynamic team, gain hands-on experience, and contribute to a positive shopping experience.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm and teamwork are key!
- Other info: We promote inclusivity and offer guaranteed interviews for candidates with disabilities.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Sherburn, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service.
Key Tasks/Responsibilities
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Sherburn SPAR store.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time. Adhering to all company policies and procedures and processes.
Key Skills/Knowledge
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a 'Challenge 25' policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What's in it for you?
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands-on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays - Purchase Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Customer Team Member employer: Blakemore Trade Partners
Contact Detail:
Blakemore Trade Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with SPAR's customer service philosophy, especially the 'Brilliant Basics' and 'Moments of Wow'. Understanding these concepts will help you demonstrate how you can contribute to creating a positive customer experience during your interview.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing examples from previous roles. Highlight any experience you have with stock management or cash handling, as these are key aspects of the Customer Team Member role.
✨Tip Number 3
Prepare to discuss how you would handle specific customer scenarios, such as upselling products or dealing with inquiries. This will demonstrate your proactive approach to customer service and your understanding of retail dynamics.
✨Tip Number 4
Research SPAR's values and recent initiatives. Being knowledgeable about the company will not only impress your interviewers but also allow you to align your answers with their goals and culture, making you a more attractive candidate.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've contributed to customer satisfaction in previous roles and how you can bring that experience to SPAR Sherburn.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Blakemore Trade Partners
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully assisted customers in the past, whether it's resolving an issue or enhancing their shopping experience.
✨Demonstrate Teamwork
This role requires working closely with others, so highlight your experience in team settings. Discuss how you contribute to a positive team environment and how you can support your colleagues in achieving store goals.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a retail environment is key. Brush up on stock management, cash handling, and customer interaction processes. Showing that you know what goes on behind the scenes will impress your interviewers.
✨Be Ready to Upsell
Upselling is part of maximising sales. Prepare to discuss strategies you've used in the past to encourage customers to consider additional products. This shows your proactive approach to driving sales and enhancing customer satisfaction.
