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- Tasks: Support customers in a hostel environment, providing coaching and managing caseloads.
- Company: Join Squared, a supportive organisation focused on empowering vulnerable individuals.
- Benefits: Enjoy flexible working hours, including some weekends, and gain valuable experience.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic team.
- Qualifications: Empathy and resilience are key; no specific qualifications required, just a passion for helping others.
- Other info: Fixed term contract from April to November 2025, with mixed shift patterns.
The predicted salary is between 24000 - 36000 £ per year.
Fixed Term Contract - Maternity Cover April - November 2025
37hrs a week including some weekend working
Mixed Shift Patterns: 7am-3pm, 11am-7pm, 9.30-5.30pm
Weekend Working: 1 in 4 weekends approx
About The Role
Supported Housing is a crucial part of the business. As a Support Coach, you will be the primary support for customers, working in a team of Hostel Support Coaches to deliver the best possible outcomes; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of both customers and the team. You will be part of a small team providing intense therapeutic support.
You will work alongside other Support Coaches, the Team Leader, and Services Manager to promote and ensure a psychologically informed way of working by all, to provide a service which is flexible and adaptive to the changing needs of customers and the team.
You will collaborate with the team to provide consistent boundaries and a trauma-informed approach to support, housing management, and financial control. Working closely with our independent living Housing Services Team, you will ensure seamless provision of housing and support throughout our customers' personal journey with Squared.
Working with community support groups, LBC, partner agencies, and internal teams, you will aim to provide a safe environment that builds customer confidence and promotes positive change and development.
- Deliver the day-to-day running of the hostel and support services to customers.
- Work in a psychologically informed way, coaching customers in a person-centred, non-judgmental manner.
- Manage your own caseload, organize support sessions, attend professional meetings, support external appointments, and make referrals.
- Create and implement support and risk management plans following assessments.
- Manage arrears and assist with benefit claims and personal contribution charges, including setting up payment plans and dealing with queries.
- Ensure the accommodation remains safe and secure.
- Support customers to develop independent living skills for successful move-on.
- Conduct room checks and ensure health and safety compliance.
- Collaborate with the team to maintain high service standards and positive customer interactions.
- Recognize challenging situations and support colleagues to influence positive change.
- Record daily support activities and update internal systems.
- Inform customers of their rights and responsibilities, encouraging participation in service improvements.
- Provide cover for other Support Coaches as needed.
- Liaise with professionals and departments to support customer needs.
- Adhere to safeguarding, child protection, and health and safety policies, reporting concerns as required.
- Promote Squared services within the wider community.
About You
You will be a key part of Squared's growth, committed to high-quality service delivery. We seek an empathetic individual capable of coaching and empowering vulnerable people, with the ability to challenge negative behaviours. You should be proactive, organized, resilient, and able to work efficiently under pressure while maintaining excellent client care. Approachable, friendly, yet firm, you will go the extra mile to ensure success.
Hostel Support Worker - fixed term employer: Squared Organisation
Contact Detail:
Squared Organisation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Support Worker - fixed term
✨Tip Number 1
Familiarise yourself with trauma-informed care principles. Understanding how to support individuals who have experienced trauma will not only enhance your interactions but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the supported housing sector. Attend local community events or workshops to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your ability to work in a team environment. Highlight experiences where you've collaborated effectively with others, as teamwork is crucial in providing consistent support to customers.
✨Tip Number 4
Prepare for situational questions during the interview. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to handle challenging situations with empathy and professionalism.
We think you need these skills to ace Hostel Support Worker - fixed term
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Hostel Support Worker position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in support roles, particularly those involving vulnerable individuals. Use specific examples to demonstrate your ability to work in a psychologically informed way and manage caseloads.
Showcase Your Skills: Make sure to showcase skills that are crucial for this role, such as empathy, organisation, resilience, and the ability to work under pressure. Provide examples of how you've successfully used these skills in past positions.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your genuine interest in the role and the company. Mention why you want to work with Squared and how you can contribute to their mission.
How to prepare for a job interview at Squared Organisation
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Hostel Support Worker. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as managing caseloads and providing therapeutic support.
✨Show Empathy and Resilience
Since the role involves working with vulnerable individuals, it's crucial to demonstrate your empathetic nature. Prepare examples from your past experiences where you've successfully supported others, showcasing your ability to remain resilient under pressure.
✨Familiarise Yourself with Trauma-Informed Care
Research trauma-informed approaches and be ready to discuss how you would apply these principles in your work. Highlight any relevant training or experiences that have equipped you with the knowledge to support individuals in a non-judgmental manner.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask the interviewers about the team dynamics, support strategies, and the organisation's approach to customer care. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
