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- Tasks: Lead a team in managing drivers and fleet operations while ensuring top-notch customer service.
- Company: Join a large European organisation making waves in the FMCG logistics sector.
- Benefits: Enjoy a competitive salary package and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment with a focus on teamwork and customer satisfaction.
- Qualifications: CPC qualifications and experience in supply chain logistics are essential.
- Other info: This is a new role, offering a chance to shape the logistics team.
This is an excellent opportunity to join a large European organisation in a Transport Operations Manager role. You will have responsibility for drivers, fleet management & large client contracts ensuring all KPIs are achieved and be the main point of contact for your customers, providing support to road, sea & rail freight throughout the UK / Europe from your region. This is a new additional role to the logistics team and you will be able to add real value to the FMCG organisation.
Key Areas:
- CPC qualifications
- Leadership, People & fleet Management
- Customer Service / Client Management
- Maximising commercial opportunities and contract growth
- Compliance
The key responsibilities:
- Driver Management - effective performance management, coach & support
- Hold disciplinary and grievance hearings in line with company policies.
- Manage MPG performance and driving efficiency records, implement improvement actions where required.
- Responsibility for your fleet WTD & Tachograph Infringements.
- Manage health & safety investigations
- Monitor and review fleet ensuring vehicle maintenance is planned effectively
- Customer – develop and maintain productive relationships with regional customer sites and representatives. Ensure relevant KPIs are prepared and targets for performance reviews are met.
- Act as main point of contact on a regional level to develop and exceed customer expectations.
- Customer Service – Responsible for the delivery of a high standard of Customer Service against agreed targets.
- Financial – Responsible for ensuring agreed targets are met within the P&L (overall revenue, logistics earnings / costings, client & team management)
- Sales maximisation – Responsible for continual sales maximisation by means of regular contact with all customers.
- Team management – Drivers
- Leadership & Management - Responsible for all aspects of L&M. Performance Management, coaching, mentoring, engagement, development & communication.
- Manage internal and external customer service against a standard set of KPIs & budgets
- Adherence to all maintenance related activity working closely with the operations team to achieve full compliance
Person Specification:
- Previous experience of working within a supply chain logistics environment
- Previous experience of FMCG multi customer operation
- Good analytical and numerical skills
- Good knowledge of Microsoft / Excel applications
Transport Operations Manager employer: Found Consultancy
Contact Detail:
Found Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Operations Manager
✨Tip Number 1
Network with professionals in the transport and logistics industry. Attend local events or join online forums where you can connect with others who work in similar roles. This can help you gain insights into the company culture and potentially get a referral.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in fleet management and logistics. Being knowledgeable about advancements in the industry can set you apart during interviews and show your commitment to continuous improvement.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved performance metrics in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Research StudySmarter and understand our values and mission. Tailor your conversations during interviews to reflect how your experience aligns with our goals, particularly in enhancing customer service and operational efficiency.
We think you need these skills to ace Transport Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transport operations, fleet management, and customer service. Use specific examples that demonstrate your leadership skills and ability to meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experience aligns with the role and express your enthusiasm for contributing to the organisation.
Highlight Relevant Qualifications: If you have CPC qualifications or any other relevant certifications, make sure to mention them prominently in your application. This will show that you meet the essential criteria for the role.
Showcase Analytical Skills: Since good analytical and numerical skills are important for this position, include examples of how you've used these skills in past roles. This could be through managing budgets, improving performance metrics, or optimising processes.
How to prepare for a job interview at Found Consultancy
✨Showcase Your Leadership Skills
As a Transport Operations Manager, you'll be responsible for leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in a logistics or FMCG environment.
✨Demonstrate Your Customer Service Expertise
Since you'll be the main point of contact for customers, it's crucial to highlight your experience in client management. Share specific instances where you've exceeded customer expectations or resolved issues effectively.
✨Prepare for Compliance Questions
Compliance is a key aspect of this role. Familiarise yourself with relevant regulations and be ready to discuss how you've ensured compliance in previous positions, especially regarding fleet management and health & safety.
✨Highlight Your Analytical Skills
The job requires good analytical and numerical skills. Be prepared to discuss how you've used data to drive performance improvements or make strategic decisions in your previous roles.
