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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast.
- Benefits: Enjoy hybrid work options, discounts, wellbeing resources, and a supportive environment.
- Why this job: Make a real impact by helping customers navigate their banking needs in a dynamic team.
- Qualifications: Experience in customer service, excellent communication skills, and a customer-focused attitude required.
- Other info: Full-time role with comprehensive training and opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to take your career to new heights?
Location: Natwest/Ulster Bank, Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 01:00
Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history.
Description of the Job
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
What you’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you’ll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office
- A customer focused attitude
What you get from us
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Holiday Purchase Scheme
- Length of Service Awards
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Customer Service Advisor - Natwest/Ulsterbank Belfast (Lisburn) employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Natwest/Ulsterbank Belfast (Lisburn)
✨Tip Number 1
Familiarise yourself with Natwest and Ulster Bank's services and products. Understanding their offerings will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Role-playing with a friend can help you articulate your responses and improve your confidence.
✨Tip Number 3
Research the latest trends in banking and customer service. Being aware of current developments will show your commitment to the industry and your ability to adapt to changes.
✨Tip Number 4
Prepare questions to ask during your interview. This not only shows your interest in the role but also helps you assess if the company culture aligns with your values.
We think you need these skills to ace Customer Service Advisor - Natwest/Ulsterbank Belfast (Lisburn)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Strong CV: Your CV should clearly showcase your customer service experience, organisational skills, and any relevant qualifications. Use bullet points for clarity and ensure it is formatted neatly. Highlight specific achievements that demonstrate your ability to meet customer needs.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide examples of how you've successfully managed customer relationships in the past and how you can contribute to Natwest/Ulster Bank's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at JR United Kingdom
✨Research the Company
Before your interview, take some time to learn about Natwest/Ulster Bank and Teleperformance. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your verbal and written skills by articulating your thoughts clearly and confidently. Practice active listening to ensure you understand the interviewer's questions fully.
✨Highlight Your Organisational Skills
Since the role involves managing customer interactions and balancing various tasks, be prepared to discuss how you stay organised. Share examples of how you've successfully managed your time and prioritised tasks in previous roles.
