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- Tasks: Join us as a Store Colleague, providing top-notch customer service and pet care.
- Company: Pets at Home is dedicated to understanding and caring for pets and their owners.
- Benefits: Enjoy competitive pay, paid holidays, birthday leave, discounts, and career progression.
- Why this job: Be part of a passionate team that values pets and fosters strong customer relationships.
- Qualifications: Strong communication skills, problem-solving abilities, and a willingness to learn are essential.
- Other info: Flexible hours required, including weekends; we celebrate diversity and encourage unique contributions.
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
The Role: As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.
You must be able to work a minimum of 3 days per week, including one weekend day. You must be able to work between the hours of 7am - 8:30pm.
What you will bring with you:
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays.
Benefits:
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
About Us: At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we're down, they lift us up. If we're lonely, they're our company. If we need a friend, they listen. Pets improve our health, increase our life expectancy, and lower our blood pressure. They make us think, make us care. And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can't tell us what's wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need. We're one pet family with a shared love of the animals who make us who we are. We know that there's nothing like the bond between pet and owner – many of us are pet owners too. And we're here to make that bond stronger than ever.
Kindly note that we may close a vacancy earlier than the specified closing date if we receive an overwhelming number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates.
We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Store Colleague employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Show your passion for pets during the interview. Share personal stories about your experiences with animals, as this will demonstrate your genuine interest in the role and align with the company's values.
✨Tip Number 2
Prepare to discuss how you would handle specific customer service scenarios. Think of examples where you've gone above and beyond for a customer, as this will highlight your outstanding customer service skills.
✨Tip Number 3
Familiarise yourself with the products and services offered by Pets at Home. Being knowledgeable about their offerings will not only impress your interviewers but also show your eagerness to learn and contribute to the team.
✨Tip Number 4
Demonstrate your teamwork skills by discussing past experiences where collaboration was key to achieving a goal. This will resonate well with the company’s emphasis on teamwork and customer satisfaction.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Highlight Your Passion for Pets: In your application, make sure to express your enthusiasm for pets and how it drives your desire to provide exceptional customer service. Share any personal experiences with pets that showcase your commitment.
Emphasise Customer Service Skills: Clearly outline your previous experience in customer service roles. Use specific examples to demonstrate how you've exceeded customer expectations and built strong relationships in the past.
Showcase Communication Abilities: Since strong communication skills are essential for this role, include examples of how you've effectively engaged with customers, both verbally and in writing. This could be through previous jobs or volunteer work.
Demonstrate Teamwork and Adaptability: Mention instances where you've successfully worked as part of a team and adapted to changing situations. Highlight your willingness to work flexible hours, including weekends, to meet the needs of the store.
How to prepare for a job interview at Pets at Home
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Share personal stories about your experiences with animals, as this will demonstrate your genuine interest in the role and align with the company's values.
✨Highlight Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this is crucial for a Store Colleague position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle challenging situations or customer complaints. Providing clear examples of your problem-solving skills will show that you can effectively address issues and maintain customer satisfaction.
✨Emphasise Teamwork and Adaptability
Talk about your experience working in teams and how you adapt to different situations. Highlighting your ability to collaborate with colleagues and adjust to customer needs will showcase your fit for the dynamic retail environment.
