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- Tasks: Support store operations and deliver exceptional customer service while driving sales.
- Company: Join Majestic Wine, the UK's largest specialist wine retailer with over 200 stores.
- Benefits: Enjoy competitive salary, performance bonuses, staff discounts, and career development opportunities.
- Why this job: Be part of a dynamic team in a company revolutionising retail with a passion for wine.
- Qualifications: No prior experience needed; just a can-do attitude and a full UK driving licence.
- Other info: Permanent position with 12 hours per week and comprehensive training provided.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Glasgow are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role: As a Sales Assistant/Driver you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance as well as being willing to jump in our company van when required to support with deliveries.
Key Responsibilities: At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we are looking for people who:
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required:
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 12 Hours Per Week.
We look forward to receiving your application! Together we are Majestic!
Retail Sales Assistant/Driver - Glasgow West End (12 hours) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver - Glasgow West End (12 hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, or beers confidently during your interview will show your passion and commitment to the role.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to deliver exceptional service, which is crucial for this position.
✨Tip Number 3
Show your enthusiasm for learning by mentioning any relevant courses or training you’re interested in, such as the WSET qualifications. This will indicate that you're eager to grow within the company and enhance your wine knowledge.
✨Tip Number 4
Be prepared to discuss how you can contribute to the store's performance and team dynamics. Think of specific ideas or improvements you could suggest that align with Majestic's goals, demonstrating your proactive approach.
We think you need these skills to ace Retail Sales Assistant/Driver - Glasgow West End (12 hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Assistant/Driver position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since exceptional customer service is a core part of the role, provide specific examples in your application that demonstrate your ability to deliver outstanding customer experiences. Use metrics or feedback to quantify your success where possible.
Highlight Teamwork and Initiative: Majestic Wine values teamwork and a proactive approach. Include examples of how you've successfully worked in a team and taken initiative in previous roles. This will show that you can contribute positively to their store environment.
Express Your Passion for Wine: Even if you don't have extensive wine knowledge, express your enthusiasm for learning about wine and the industry. Mention any relevant experiences or courses, like WSET qualifications, that demonstrate your commitment to growing in this area.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Since Majestic Wine is all about wine, make sure to express your enthusiasm for it during the interview. Share any personal experiences or knowledge you have about different wines, and demonstrate your eagerness to learn more, especially if you're aiming for that WSET qualification.
✨Highlight Customer Service Skills
Majestic places a strong emphasis on exceptional customer service. Be prepared to discuss specific examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of customer loyalty and repeat business.
✨Demonstrate Teamwork and Initiative
As a Sales Assistant/Driver, you'll be part of a team but also need to take initiative. Talk about times when you've successfully collaborated with others to achieve a goal, as well as instances where you took the lead on a project or task. This will highlight your ability to thrive both independently and as part of a team.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company. Ask about the training process, opportunities for career development, or how the team measures success. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
