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- Tasks: Provide top-notch customer service and meet performance goals.
- Company: Join a friendly team at a well-established company.
- Benefits: Gain new skills and experiences to boost your career.
- Why this job: Perfect for motivated individuals looking to grow in a supportive environment.
- Qualifications: Good communication skills and basic computer literacy required.
- Other info: Opportunity to learn and progress within the company.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking to recruit several Customer Service Advisors to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career. Duties: Ensuring exceptional customer service is provided to all customers, in line with the service departments expectations. Achieve your performance expectations in line with the customer service department KPIs while maintaining accuracy within your work by following company policies and procedures. You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood, and adhered to Good level of verbal and written communication skills. Basic telephony skill Basic computer literacy skill
Customer Service Advisor employer: Castle View Group Careers
Contact Detail:
Castle View Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to customer service roles. Understanding these metrics will help you demonstrate your ability to meet and exceed expectations during the interview.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Practice common customer service scenarios to showcase your ability to handle various situations effectively.
✨Tip Number 3
Research the company’s policies and procedures, especially those related to customer service. Being knowledgeable about their operations will show your commitment and readiness to adhere to their standards.
✨Tip Number 4
Highlight any previous experience in customer service or similar roles during your application process. Even if it’s informal, demonstrating your passion for helping others can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as customer service excellence and communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you demonstrated strong communication skills and the ability to meet performance expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and drive. Explain why you are interested in the role and how your skills align with the company's expectations and values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Castle View Group Careers
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've provided exceptional customer service in the past. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Understand the Company’s Values
Research the company and understand its mission and values. This will help you align your answers with what they are looking for in a candidate and demonstrate your genuine interest in the role.
✨Familiarize Yourself with KPIs
Know the key performance indicators (KPIs) relevant to customer service roles. Be ready to discuss how you can meet or exceed these expectations based on your previous experiences.
✨Practice Your Communication Skills
Since good verbal and written communication skills are essential, practice articulating your thoughts clearly. You might even want to conduct a mock interview with a friend to refine your responses.
