Customer Service Advisor

Morley Full-Time 19500 - 24500 £ / year (est.) No home office possible

Do you want to work for a company that cares about your work-life balance and offers hybrid working? We are working with a Contact Centre in Leeds who are looking for Customer Service Advisors to join their digital customer service team.

New members that join the team can expect full training from day one and a fantastic development programme, as well as a basic salary of up to £24,500 and a competitive benefits package.

As a Customer Service Advisor, you will have the opportunity to spend up to 50% of your time working remotely, with the remaining time spent in an award-winning contact centre in Morley which has been thoughtfully designed with collaborative working spaces, free on-site parking, shower facilities and changing rooms, and places to relax with pool and football tables.

What’s In It For You

Rewarding pension scheme (The company will double match your personal contributions up to 8%)
MediCash healthcare scheme
Life assurance
Employee Assistance Programme
Free healthy food and drinks
26 days holiday, with an extra day per year of service (maximum 4)
Holiday buy scheme – up to 5 days
Family leave
Hybrid working model, 50% at home
Access to Calm premium
Flu vaccinations onsite
Wellbeing fortnights
Cycle to work scheme
Bonus sacrifice
Season ticket loan for travel
Opportunity to work overseas after probation, up to 5 days on two separate occasions

What The Role Involves

Dealing with customer queries and questions, taking inbound calls and sometimes outbound
Ensuring calls are handled in compliance with the company\’s internal processes and regulatory requirements
Promoting digital service options to customers, making sure they feel secure online and understand the benefits
Handling customer complaints, resolving problems where possible or escalating others

The Ideal Candidate Will Have

Strong attention to detail
Empathy for others in difficult situations
Strong communication and listening skills
Ability to keep calm under pressure and maintain a positive attitude
Experience in a customer-focused role

If you are interested in this rewarding Customer Service Advisor role, click apply now and a member of our team will be in touch!

Greenbean: Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

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Customer Service Advisor employer: InspireUniversity.com

Join a forward-thinking company that prioritises your work-life balance with a hybrid working model, allowing you to enjoy the flexibility of remote work while being part of an award-winning contact centre in Morley. With comprehensive training, a robust development programme, and a competitive benefits package including a rewarding pension scheme and wellbeing initiatives, this role as a Customer Service Advisor offers not just a job, but a pathway to personal and professional growth in a supportive and inclusive environment.