Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and manage queues in a busy Post Office.
- Company: Join WHSmith, a beloved High Street staple with over 230 years of history.
- Benefits: Enjoy a salary, pension scheme, paid leave, employee discounts, and wellbeing support.
- Why this job: Be part of a team that connects people and supports their journeys with pride.
- Qualifications: Passion for customer service, confidence in communication, and attention to detail required.
- Other info: Flexible hours with overtime opportunities and travel expenses covered for extra shifts.
The predicted salary is between 20000 - 30000 £ per year.
As a Counter Clerk in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.
What being a Counter Clerk is all about:
- Delivering exceptional customer service to all customers.
- Managing queues and ensuring that customers can access the services they need quickly and simply.
- Meeting high standards of governance and attention to detail.
- Being part of a team and supporting colleagues.
What our Post Office Stores would love to see:
- A passion for customers and providing an exceptional in-store experience.
- Confidence in communicating within the team.
- Motivation to achieve excellent results and standards.
- Adaptability to meet company requirements and goals.
How we reward our teams:
We appreciate your hard work in making WHSmith a success and keeping our customers happy. Along with your salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners to help you save money and create memories, whether through meals, adventures, or entertainment tickets. Our Employee Assistance Programme supports your wellbeing—physical, mental, and financial—whatever the future holds.
About us:
WHSmith has been a staple of the High Street and our customers’ hearts for over 230 years. Our stores facilitate life’s milestones with cards and gifts, provide escape and education through our books, and handle communication and currency in our Post Office Stores. We are proud to be an inclusive employer, welcoming everyone to be themselves with us.
Position is offered on a Temporary to Permanent basis. Overtime is available on an ad-hoc basis. Contracted hours are 8 hours per week (two 4-hour shifts), with a minimum availability of 16 hours (two full days from 09:00 to 17:30). Saturday availability is required, and shifts are worked as needed. Overtime is regularly available during holiday weeks, up to 30 hours per week in branch. If you can travel to other stores, you can secure more hours with paid travel expenses (discussed during interview), near stores such as Congleton and Macclesfield. Travel can be by train or fuel reimbursement. You will need to remain calm in high-pressure environments, especially as we handle passport applications and driving licenses at Hanley. Attention to detail and counting skills are essential as we also deal with banking services for local businesses.
Post Office Clerk employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Clerk
✨Tip Number 1
Familiarise yourself with the services offered at Post Office Stores, especially those related to travel money and document handling. This knowledge will help you engage confidently with customers and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, particularly in a team setting. Being able to effectively communicate with colleagues and customers is crucial for managing queues and ensuring a smooth service experience.
✨Tip Number 3
Showcase your adaptability by being open to learning about various roles within the Post Office. This flexibility can make you a valuable asset to the team, especially during busy periods or when covering for colleagues.
✨Tip Number 4
Prepare for high-pressure situations by developing strategies to stay calm and focused. This is particularly important when dealing with sensitive tasks like passport applications, where attention to detail is paramount.
We think you need these skills to ace Post Office Clerk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what being a Counter Clerk entails. Highlight your customer service experience and ability to manage queues effectively in your application.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the requirements of the Post Office Clerk position. Emphasise your attention to detail, adaptability, and teamwork abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to contribute to the team. Mention specific examples of how you've provided exceptional service in previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application demonstrates your attention to detail, which is crucial for this role.
How to prepare for a job interview at WHSmith
✨Show Your Customer Service Skills
As a Counter Clerk, exceptional customer service is key. Prepare examples of how you've provided great service in the past, and be ready to demonstrate your passion for helping customers during the interview.
✨Demonstrate Team Spirit
Being part of a team is crucial in this role. Think of instances where you've successfully collaborated with colleagues, and be prepared to discuss how you can support your team in achieving excellent results.
✨Highlight Your Attention to Detail
Since the job involves handling sensitive documents and banking services, emphasise your attention to detail. Share experiences where your meticulousness made a difference, especially in high-pressure situations.
✨Be Ready for Adaptability Questions
The role requires adaptability to meet company goals. Prepare to discuss how you've adjusted to changes in previous jobs and how you can apply that flexibility in a busy Post Office environment.
