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For Companies At a Glance
- Tasks: Provide exceptional customer service and manage queues in a busy Post Office.
- Company: Join WHSmith, a beloved high street staple with over 230 years of history.
- Benefits: Enjoy employee discounts, paid leave, and support for your wellbeing.
- Why this job: Be part of a team that connects people and makes their journeys memorable.
- Qualifications: A passion for customer service and strong communication skills are essential.
- Other info: WHSmith values inclusivity and encourages everyone to be themselves.
The predicted salary is between 24000 - 36000 £ per year.
As a Counter Clerk in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.
What being a Counter Clerk is all about:
- Delivering an exceptional customer service to all customers.
- Managing queues and ensuring that customers can access the services they need quickly and simply.
- Meeting high standards of governance and attention to detail.
- Being part of a team and supporting colleagues.
What our Post Office Stores would love to see:
- A passion for customers, having an exceptional experience in store.
- Confidence in communicating within the team.
- Motivation to achieve fantastic results and standards.
- Adaptability to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith have occupied our place as the Hub of the High Street and in our customers’ hearts for over 230 years. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Post Office Clerk employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Clerk
✨Tip Number 1
Familiarise yourself with the services offered at Post Office Stores. Understanding travel money, document handling, and bill payments will help you engage confidently with customers during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations or provided exceptional service in the past. This will demonstrate your passion for customer satisfaction.
✨Tip Number 3
Highlight your teamwork experience. Be ready to discuss how you've collaborated with colleagues to achieve goals, as this role requires strong team support and communication.
✨Tip Number 4
Demonstrate your adaptability by sharing instances where you've successfully adjusted to changes or challenges in a work environment. This will show that you're motivated to meet company requirements and goals.
We think you need these skills to ace Post Office Clerk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Counter Clerk. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant skills. Use specific examples that demonstrate your ability to manage queues, communicate effectively, and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to achieve high standards. Mention how your values align with WHSmith's commitment to inclusivity and exceptional service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at WHSmith
✨Show Your Customer Service Skills
As a Counter Clerk, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your passion for providing a great experience.
✨Demonstrate Team Spirit
Being part of a team is crucial in this role. Think of instances where you've collaborated with colleagues to achieve a common goal. Highlighting your teamwork skills will show that you can support and uplift your peers.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific situations, like managing queues or dealing with difficult customers. Practising your responses will help you articulate your thought process and adaptability during the interview.
✨Research WHSmith's Values
Familiarise yourself with WHSmith's history and values. Understanding their commitment to inclusivity and customer satisfaction will allow you to align your answers with what they stand for, making you a more appealing candidate.
