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For Companies At a Glance
- Tasks: Answer calls, greet customers, and keep the lounge tidy while ensuring a welcoming atmosphere.
- Company: Join Brownhills Motorhomes, the UK's largest motorhome dealer with a vibrant team of 200 staff.
- Benefits: Enjoy free parking, medical insurance, life insurance, and access to our on-site swimming pool and sauna.
- Why this job: Be part of a friendly team in a dynamic environment that values customer service and teamwork.
- Qualifications: Confident, cheerful, and IT literate with excellent customer service skills and a flexible attitude.
- Other info: Work hours include Sundays and weekdays, with potential for extra hours when needed.
The predicted salary is between 20000 - 28000 £ per year.
Brownhills Motorhomes are currently seeking a Receptionist. This is an exciting opportunity to join our successful company. We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements. We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite bistro and leisure facilities. We employ around 200 staff at our 13 acre site.
Main Responsibilities
- Answering the telephones, ensuring all calls put through to correct department/personnel in a polite and efficient manner.
- Reporting any problems with automated system as soon as any problems arise.
- Follow up any calls not returned to customer.
- Meeting and greeting customers as they arrive on site, making sure they sign in and out for Health and Safety purposes.
- Keeping lounge area for customers clean and tidy.
- Outward bound postal duties - ensuring ready for collection at 4.30pm daily.
- Issuing card keys to customers to use the customer lounge.
- Issuing card key and ensuring customers wishing to use the swimming pool area are aware of the swimming pool rules.
- Keep Tea and coffee area topped up with supplies and make sure the area is kept clean and tidy.
Skills Required
- The successful candidate must be confident, possess a cheerful disposition, have excellent customer service skills and be polite with a warm, friendly and enthusiastic personality.
- You must be punctual with the ability to prioritise your work.
- You must be able to follow specific instructions and be accurate when documenting and passing information.
- You must have the ability to be flexible and be IT literate.
Hours of Work
Sunday 10.00 am to 5.00 pm, Monday to Wednesday 8.00 am to 6.00 pm; with a 30 minute unpaid lunch break to be taken each day. On days when no other receptionists are working you will be required to cover additional hours which will be given back in lieu.
Additional Benefits To You
- Pension
- Life Insurance
- Medical Insurance
- Free parking
- Free use of on-site swimming pool, sauna, hot tub
- Staff discount in our on-site Café and Accessory Shop
- Uniform Provided
Receptionist employer: Brownhills
Contact Detail:
Brownhills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Brownhills Motorhomes and their services. Understanding their offerings, from motorhome sales to the bistro, will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your phone etiquette. Since answering calls is a key responsibility, rehearse how you would greet callers and transfer them to the right department. A friendly and professional tone can make a great first impression.
✨Tip Number 3
Showcase your customer service skills in any interactions you have before applying. Whether it's at a local café or during a volunteer event, demonstrating your ability to engage positively with people can set you apart.
✨Tip Number 4
Be prepared to discuss your IT skills during the interview. Since being IT literate is essential for this role, think of examples where you've successfully used technology to improve efficiency or solve problems.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Receptionist. Emphasise your customer service skills, IT literacy, and ability to follow instructions.
Craft a Strong Cover Letter: Write a cover letter that showcases your cheerful disposition and enthusiasm for the role. Mention specific examples of how you've successfully handled customer interactions in the past.
Highlight Relevant Skills: In your application, clearly outline your punctuality, flexibility, and organisational skills. These are key traits that Brownhills Motorhomes is looking for in a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brownhills
✨Show Off Your Customer Service Skills
As a receptionist, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Your IT Literacy
Since the role requires being IT literate, be prepared to discuss your familiarity with various software and systems. If you have experience with phone systems or booking software, mention it. This will show that you're ready to hit the ground running.
✨Emphasise Your Punctuality and Flexibility
The job requires punctuality and the ability to cover additional hours when needed. Be sure to express your commitment to being on time and your willingness to adapt to changing schedules. This will reassure them that you can handle the demands of the role.
✨Prepare Questions About the Company
Research Brownhills Motorhomes and prepare thoughtful questions about their services and culture. This shows your genuine interest in the company and helps you determine if it's the right fit for you. Ask about their team dynamics or any upcoming projects they are excited about.
