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- Tasks: Lead engaging distillery tours and tastings, ensuring visitors have a memorable experience.
- Company: Join Stirling Distillery, an award-winning attraction in the heart of Stirling.
- Benefits: Enjoy a supportive environment with growth opportunities and hands-on experience in the spirits industry.
- Why this job: Be part of a friendly team where no two days are the same and share your passion for gin and whisky.
- Qualifications: Must have 2 years of customer service experience and a flair for public speaking.
- Other info: Flexible hours required, including evenings and weekends; training provided for gin and whisky knowledge.
Hours: Part-time – Minimum 20 hours per week (must be available for evening and weekend work)
Salary: Dependent on experience
About the Role: Our Visitor Experience Guides are ambassadors for Stirling Distillery and the exceptional products we produce. We’re looking for an enthusiastic, charismatic, and hard-working individual to join our small, friendly team. You’ll be responsible for delivering informative, engaging tours of the distillery, sharing our story with visitors, and ensuring every guest leaves with a memorable experience – and maybe a bottle or two.
Key Responsibilities:
- Welcome and engage all visitors in a professional, friendly manner
- Host gin and whisky tasting experiences and distillery tours
- Promote and sell products across our gin and whisky ranges
- Manage till operations, cashing up, and stock takes
- Maintain well-stocked and visually appealing shop and bar displays
- Pour and serve drinks, including cocktail service and basic bar work
- Assist with admin tasks such as replying to emails and processing online orders
- Support the head distiller with occasional production tasks
- Help maintain a clean, welcoming environment for guests
- Capable of multitasking, especially during busy periods
What We’re Looking For:
- Passionate and outgoing personality with a flair for public speaking
- Confident leading groups and delivering engaging presentations
- Flexible approach to work, including evenings and weekends
- Excellent team player with a proactive attitude
- Strong customer service skills and attention to detail
- Comfortable in a fast-paced hospitality environment
- Full UK driving licence required
- Previous hospitality, retail, or tourism experience
- Knowledge or interest in gin and whisky (training will be provided)
- Leadership or team management experience
Required:
- Minimum 2 years face-to-face customer service or retail experience
- Minimum education: High School / Secondary School / GED
Why Join Us?
Stirling Distillery is an award-winning visitor attraction in the heart of Stirling. We offer a supportive and inclusive working environment with opportunities for growth, hands-on experience in the spirits industry, and a role where no two days are the same.
Visitor Experience Guide employer: Stirling Distillery
Contact Detail:
Stirling Distillery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Guide
✨Tip Number 1
Familiarise yourself with Stirling Distillery's history and products. Knowing the story behind the distillery and its offerings will help you engage visitors more effectively and showcase your passion for the role.
✨Tip Number 2
Practice your public speaking skills. Since you'll be leading tours and tastings, being comfortable in front of a crowd is essential. Consider joining a local speaking club or practising in front of friends to build your confidence.
✨Tip Number 3
Showcase your customer service experience during any informal interactions. Whether it's at a networking event or a casual meet-up, demonstrate your ability to connect with people and provide excellent service.
✨Tip Number 4
Be flexible with your availability. Since the role requires evening and weekend work, highlighting your willingness to adapt your schedule can make you a more attractive candidate to the hiring team.
We think you need these skills to ace Visitor Experience Guide
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or tourism. Emphasise any public speaking or presentation skills, as these are crucial for the Visitor Experience Guide role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the distillery. Mention your passion for gin and whisky, and how your personality aligns with the friendly and engaging atmosphere they seek.
Showcase Relevant Experience: In your application, detail any previous roles where you engaged with customers face-to-face. Highlight specific examples of how you provided excellent service or created memorable experiences for guests.
Demonstrate Flexibility: Since the role requires evening and weekend availability, make sure to mention your flexibility in your application. This shows that you are committed and willing to meet the demands of the job.
How to prepare for a job interview at Stirling Distillery
✨Show Your Passion for Spirits
Make sure to express your enthusiasm for gin and whisky during the interview. Share any personal experiences or knowledge you have about these spirits, as this will demonstrate your genuine interest in the role and the products you'll be promoting.
✨Engage with Your Interviewers
Since the role involves public speaking and engaging with visitors, practice your communication skills. During the interview, maintain eye contact, smile, and use an enthusiastic tone to convey your charisma and ability to connect with people.
✨Prepare for Scenario Questions
Expect questions that assess your customer service skills and ability to handle busy situations. Think of examples from your past experience where you successfully managed a challenging customer interaction or multitasked effectively during peak times.
✨Demonstrate Team Spirit
As a Visitor Experience Guide, being a team player is crucial. Be ready to discuss how you've collaborated with others in previous roles, highlighting your proactive attitude and willingness to support your colleagues in a fast-paced environment.
