Hotel Receptionist

Bespoke Benefits… What’s in it for you?

We believe that great hospitality can only be delivered by a happy, motivated, and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

At Bespoke, we ensure meaningful relationships with our colleagues, guests, and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

The Role

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist.

As a Receptionist, you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year’s experience in a similar position is preferable.

Weekend availability is essential.

Key Responsibilities of the role:

• To be familiar with the day\’s business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check-in and check-out procedures.
• To have a good understanding of the guests’ requirements when they are checking in or out.
• To ensure all cash, charge, float, and till procedures are carried out in accordance with company policy.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, ensuring our guests are assisted effectively.
• Keeping the team up to date by attending the daily meetings.
• Maximise sales through up-selling, using incentives and promotions.
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently.
• Ensure prompt resolution of customer complaints.
• Professionally and competently operate the telephone system in line with both operating and company standards.

Requirements of the Role

• Experience working in a hotel or customer-related role.
• Excellent customer service skills, ability to follow standards, and good organisational skills.
• Ability to make decisions in a fast-paced environment and enjoy it.
• Good communication skills with colleagues and guests.
• Ability to use a phone and computer system.

Being Bespoke

We stand today as the UK’s largest independent hotel group, owning a number of hotels and partnering with an ever-increasing portfolio. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties.

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