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- Tasks: Support colleagues with IT issues, ensuring smooth operations and customer satisfaction.
- Company: Join a global leader in service provision, known for its innovative culture.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive work environment.
- Why this job: Be part of a dynamic team where your ideas matter and job satisfaction is a priority.
- Qualifications: Basic IT skills, understanding of networks, and experience with Office 365 required.
- Other info: This is an 18-month fixed-term contract based in York City Centre.
The predicted salary is between 25000 - 28000 £ per year.
Location: York City Centre / Hybrid
Salary: £25-£28k – Day Shift
Type: 18 Month FTC
Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions.
- Providing colleagues with the tools they need to do their job
- Prompt identification, understanding and resolution of issues
- Pro-actively working towards issue prevention
- Continuous service improvement
As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter.
Principal Accountabilities:- Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders
- Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets
- Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement
- Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately
- Maintain and share knowledge of supported products and services
- Maintain an understanding of the company’s organisation and customers of the Service Desk
- Adhere to, promote, and support the company’s Information Security policies.
- IT Service Call Management
- Remote service
- Active directory Administration
- Understanding of TCP/IP, DHCP and DNS.
- Office 365 / Intune / Endpoint
- Fundamental desktop and troubleshooting
IT Service Desk - 18 Month FTC employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk - 18 Month FTC
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Service Now, Active Directory, and Office 365. Having hands-on experience or even just a solid understanding of these systems will give you an edge during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in IT support roles. Be ready to share specific examples of how you've resolved issues, improved service delivery, or enhanced customer satisfaction. This will demonstrate your capability and fit for the role.
✨Tip Number 3
Showcase your communication skills by practising how you would explain technical concepts to non-technical colleagues. The ability to convey information clearly is crucial for a Service Desk role, so consider role-playing scenarios with a friend.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Understanding their approach to customer service and teamwork can help you align your responses during interviews, making you a more attractive candidate.
We think you need these skills to ace IT Service Desk - 18 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Service Desk role. Focus on your technical support experience, knowledge of IT service management, and any specific tools mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific examples of how you've resolved issues or improved processes in previous roles, demonstrating your proactive approach to problem-solving.
Highlight Relevant Skills: In your application, emphasise your understanding of key technologies such as Active Directory, TCP/IP, and Office 365. Make sure to mention any certifications or training that are relevant to the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT Service Desk role.
How to prepare for a job interview at Reed
✨Know Your Technical Stuff
Make sure you're well-versed in IT Service Call Management, Active Directory Administration, and the basics of TCP/IP, DHCP, and DNS. Brush up on your knowledge of Office 365 and troubleshooting techniques, as these will likely come up during the interview.
✨Demonstrate Customer Focus
Since this role is all about providing excellent customer service, be prepared to discuss how you've handled customer interactions in the past. Share examples where you resolved issues efficiently and maintained a positive attitude, even under pressure.
✨Show Your Problem-Solving Skills
Interviewers will want to see how you approach problem-solving. Think of specific instances where you identified an issue, worked towards a resolution, and prevented future problems. Highlight your proactive mindset and ability to work collaboratively with others.
✨Familiarise Yourself with the Company
Research the company and its culture before the interview. Understand their values and how they align with your own. Being able to articulate why you want to work for them and how you can contribute to their goals will set you apart from other candidates.
