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For Companies At a Glance
- Tasks: Build strong customer relationships and identify upsell opportunities.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, bonus potential, and a supportive work environment.
- Why this job: Be part of a culture that values customer satisfaction and personal growth.
- Qualifications: Experience in customer service or account management is preferred.
- Other info: Office-based role with standard Monday to Friday hours.
The predicted salary is between 31500 - 35000 £ per year.
Location: Hemel Hempstead
Salary: £31,500 - £35,000 + Bonus
Hours: Monday to Friday, 9am to 5.30pm
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise customer retention, through office-based support.
Senior Customer Experience Account Manager employer: SCG Together
Contact Detail:
SCG Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Account Manager
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your approach to customer experience with our expectations.
✨Tip Number 2
Research common challenges faced by customers in our industry. Being able to discuss these during your interview will demonstrate your proactive thinking and ability to provide solutions.
✨Tip Number 3
Prepare examples of how you've successfully built relationships with clients in the past. Highlighting your experience in upselling and customer retention will show us that you have the skills we're looking for.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into our company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Senior Customer Experience Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Senior Customer Experience Account Manager position. Tailor your application to highlight relevant experience in customer service and relationship management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved customer interaction, upselling, and retention strategies. Use specific examples to demonstrate how you have successfully built relationships with customers in the past.
Showcase Your Skills: Make sure to include skills that are pertinent to the role, such as communication, problem-solving, and teamwork. Mention any tools or software you are familiar with that can enhance customer experience.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only reflects your enthusiasm for the role but also connects your experience to the company's goals. Explain why you are a great fit for their team and how you can contribute to their customer service excellence.
How to prepare for a job interview at SCG Together
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their values, mission, and the services they offer. This will help you demonstrate your genuine interest in the role and how you can contribute to their customer experience goals.
✨Prepare for Scenario-Based Questions
As a Senior Customer Experience Account Manager, you'll likely face scenario-based questions. Prepare examples from your past experiences where you've successfully managed customer relationships, resolved conflicts, or identified upsell opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, focus on articulating your thoughts clearly and confidently. Practice active listening, and don't hesitate to ask clarifying questions if needed. This will show that you value open dialogue and are committed to understanding customer needs.
✨Highlight Your Problem-Solving Abilities
Customer experience roles often involve addressing challenges and finding solutions. Be ready to discuss specific instances where you've tackled difficult situations or improved processes. Emphasise your analytical skills and how you approach problem-solving to enhance customer satisfaction.
