Brand Home Host

Brand Home Hosts are at the frontline of our Brand Homes, welcoming our guests onto site and delivering exceptional Customer Service. You will be trained in all areas of the Brand Home: Delivering Tours, making Cocktails on the Bar, preparing food and drink in the cafe as well as presenting and hosting the Gin Cocktail Masterclasses and Premium Experiences. You will also have general daily tasks such as cleaning and re-stocking of areas. Weekend work is essential, additionally we also have a thriving Events business that you will be required to use your skills to help run and facilitate. These can be booked in on any day and will also require late nights.

About You

You are a team player who is calm under pressure and able to adapt during busy periods, showing a can-do attitude and flexibility. You are passionate about delivering exceptional customer service, having a visible consumer at the heart attitude. You are able to adapt your way of working dependent on the visitor flow of the day. You are passionate about our products and be able to share this passion with the guest and your team.

Responsibilities

• Delivery of exceptional customer service always. Put the Consumer at the Heart of all that is done.
• Bar & Gin Expert Responsibilities:

• Making and serving cocktails for all our guests.
• Hosting Gin Cocktail Masterclasses as well as our Premium Experiences and any new experiences that are launched.
• Serving guests in the Gin Shop.
• Turnaround of customer master classes.

• Delivering the Tour Experience to all guests.
• Welcoming Guests into reception.
• Communicate brand messaging clearly and on-strategy.

• Working in the café – preparing and serving food and drinks to our consumers.

• Helping to pack for our e-commerce offering.
• Setting up and breaking down the bar for events.
• Replenishing Stock in all areas of site.
• Using the till and cash handling.
• Risk Awareness: Ensuring that work is carried out following the highest of standards relating to cleanliness, Health & Safety, Social Responsibility and Licensing.
• Any other duties as reasonably requested by a DM/Supervisor & Manager.

Skills

• Able to always deliver exceptional customer service, even under pressure.
• Experience of working in a busy and physically demanding role.
• Ability to develop product knowledge and share this with our guests.
• Bar, café, or tour experience is desirable but not essential.

Personal Qualities

• Fluency in English.
• Excellent interpersonal and customer service skills.
• Team Player - Working is part of a team, showing good communication skills, manages time wisely.
• Attention to detail and desire to deliver quality standards.
• Pro-active and self-motivated.
• We are looking for people that can be passionate about our Brand and share this with people around the world.
• Lives a 3 F culture – displays ethical behaviour and always does the Right Thing.

Leadership Agility

At Bacardi we care deeply about finding brilliant talent who can bring personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become.
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others.
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance.
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with.
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience.

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.

Perks of Working for us

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

• Competitive Pay Package.
• Competitive Holiday/Paid Time Off, plus additional days offered (i.e., volunteer day, allowing you to give back to the community).
• Retirement/Pension Plan.
• Health & Wellbeing: Medical, Critical Illness, and Life Insurance.
• Calm Meditation App subscription (free).
• Employee Assistance Programs.
• Best-in-class, family-friendly, and inclusive leave policies.

The benefits/perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.