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For Companies At a Glance
- Tasks: Lead shifts, manage bookings, and provide top-notch customer service.
- Company: Join a leading luxury hotel in beautiful Devon, overlooking Sidmouth Bay.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of a team that values excellence and creates memorable experiences for guests.
- Qualifications: Previous senior reception experience in a quality hotel is preferred.
- Other info: Apply via email or phone; no fees for job seekers.
The predicted salary is between 24000 - 36000 £ per year.
Workplace description: This hotel is one of the leading luxury hotels in Devon and the West Country. Standing in five acres of beautifully landscaped grounds, it overlooks Sidmouth Bay and is just a short stroll from the centre of this elegant resort town. The hotel offers first-class cuisine, with chefs sourcing ingredients from trusted Devon suppliers to create delicious menus that will surprise and delight you. The luxurious en-suite bedrooms are beautifully furnished, with most featuring private balconies facing south with exceptional sea views of Sidmouth seafront.
Main Duties and Responsibilities:
- Lead shifts and manage hotel bookings.
- Communicate with all departments to ensure high customer care standards.
- Answer internal and external calls professionally and friendly.
- Record and control hotel bookings accurately.
- Handle calls and emails efficiently, passing messages as needed.
- Carry out administrative tasks including hotel banking.
- Provide friendly and professional customer service.
- Maintain a tidy workstation and functional equipment.
- Comply with company policies on HASAWA, fire safety, legal requirements, and other duties as assigned.
- Assist other departments and maintain good working relationships.
Essential Criteria:
- Previous senior reception experience in a quality hotel is preferred.
Application Process: Applications should be made via email or phone, in Word format, and in ENGLISH. DDH Recruitment Ltd does not charge job seekers for its services. All workers will be subject to UK taxation. By applying, you consent to DDH Recruitment Ltd processing your data and sharing it with clients, in accordance with GDPR. If you do not wish your data to be used in this way, please contact us promptly.
Hotel Receptionist employer: (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
Contact Detail:
(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing the menu, services, and unique features of the hotel will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills. As a receptionist, you'll be the first point of contact for guests, so be prepared to share examples of how you've provided exceptional service in previous roles.
✨Tip Number 3
Network within the hospitality industry. Attend local events or join online forums related to hotel management to connect with professionals who might provide insights or referrals for the position.
✨Tip Number 4
Prepare for situational questions. Think about scenarios you might face as a receptionist, such as handling difficult guests or managing overbookings, and practice your responses to show your problem-solving abilities.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Hotel Receptionist. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in reception roles, particularly in quality hotels. Highlight any leadership experience, customer service skills, and familiarity with hotel booking systems.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the hotel. Mention specific experiences that demonstrate your ability to manage bookings, provide excellent customer service, and work collaboratively with other departments.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Make sure to highlight your previous experience in customer service and provide examples of how you've handled difficult situations with grace and professionalism.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to research the hotel. Understand its values, services, and unique features. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Demonstrate Your Organisational Skills
The role requires managing bookings and administrative tasks efficiently. Be prepared to discuss how you prioritise tasks and manage your time, perhaps by sharing specific examples from your past roles.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role. Ask about the hotel's approach to guest satisfaction or how they support their staff's professional development. This can set you apart from other candidates.
