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- Tasks: Join us as a Customer Team Member, assisting customers and supporting store operations.
- Company: SPAR is a leading retail business with over 245 stores and a commitment to exceptional customer service.
- Benefits: Enjoy flexible hours, generous staff discounts, early pay access, and a supportive work environment.
- Why this job: Be part of a dynamic team, gain hands-on experience, and contribute to a positive shopping experience.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm and teamwork are key!
- Other info: We promote inclusivity and offer guaranteed interviews for candidates with disabilities.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Caergwrle, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service.
Key Tasks/Responsibilities
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi-buy offers.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required. Adhering to all company policies and procedures.
Key Skills/Knowledge
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment.
- Ability to contribute ideas for delivering exceptional customer service.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What's in it for you?
- Excellent benefits package including holiday, maternity and paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding training & development.
- Gain hands-on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid breaks.
- Free tea & coffee.
- Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips and rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company pension scheme.
- Company life insurance worth 1 x annual salary and 6 x annual salary with company pension scheme.
- Extra holidays - purchase scheme.
- Cycle to work - bicycle purchase scheme.
- Long service awards.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Customer Team Member employer: Blakemore Trade Partners
Contact Detail:
Blakemore Trade Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with SPAR's customer service philosophy, especially the 'Brilliant Basics' and 'Moments of Wow'. This will help you demonstrate your understanding of their approach during any interviews or discussions.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing examples from previous roles. Highlight any experience you have with stock management or cash handling, as these are key aspects of the Customer Team Member role.
✨Tip Number 3
Prepare to discuss how you would handle customer inquiries and upselling. Think of specific scenarios where you provided excellent customer service or successfully promoted products to enhance sales.
✨Tip Number 4
Research the local SPAR store and its community involvement. Being knowledgeable about the store's initiatives can help you connect with the team and show your enthusiasm for contributing positively to the workplace.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've contributed to customer satisfaction in previous roles and how you can bring that experience to SPAR Caergwrle.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and presented professionally.
How to prepare for a job interview at Blakemore Trade Partners
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully assisted customers in the past, whether it's resolving an issue or enhancing their shopping experience.
✨Demonstrate Teamwork
This role requires working closely with others, so highlight your ability to collaborate effectively. Share experiences where you contributed to a team goal or supported colleagues during busy periods.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a retail environment can set you apart. Brush up on stock management, cash handling, and the importance of maintaining a clean and organised sales floor to show you're ready for the role.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, handling difficult customers, and upselling products. Practising your responses will help you feel more confident and articulate during the interview.
