Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a luxury hotel.
- Company: Join a prestigious 5-star hotel set in stunning Berkshire, offering top-notch amenities.
- Benefits: Enjoy a £47,000 salary, service charge, free stays, discounts, and more perks!
- Why this job: Be part of a vibrant culture with world-class development and exciting social events.
- Qualifications: Hospitality diploma/degree and previous leadership experience in luxury settings required.
- Other info: Work in a beautiful location with a Michelin Star restaurant and luxurious spa.
The predicted salary is between 47000 - 49000 £ per year.
We are currently on the hunt for a Head of Guest Services for a luxury 5 star hotel in Berkshire. As the Head of Guest Services you will be expected to provide all guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery throughout their stay.
The Perks
- Basic salary of £47,000 per annum
- £4,000 in resort service charge
- Complimentary stays with breakfast included – stay twice a year at each hotel!
- 50% off at bars and restaurants
- £1,000 Refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year, including our annual winter ball
- Free Meals on Duty
- Exclusive Access to a discount platform featuring 1000s of retailers
- Uniform provided with complimentary laundry included
The Place
Set on 240 acres, this luxury, picturesque hotel is part of prestigious hotel collection. On site they have a luxurious Spa, Michelin Star Restaurant, and Lounge Bar.
The Person
The Successful Head of Guest Services will have:
- Hospitality diploma/degree
- Previous leadership experience within a luxury or five-star environment
- Previous leading a front of house team in a quality operation
- Customer service orientated and ability to connect with guests
- Good understanding of all social media platforms
- Experience of Opera
- Excellent IT knowledge including Microsoft Office
- Excellent written and spoken English
- Team player
- Immaculately presented
- Empathetic and Resilient Personality
If you’re interested in the role of Head of Guest Services role apply today!
Head Of Guest Services employer: C&E Recruitment
Contact Detail:
C&E Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Guest Services
✨Tip Number 1
Network with professionals in the luxury hospitality sector. Attend industry events or join relevant online forums to connect with individuals who may have insights or connections to the hotel you're interested in.
✨Tip Number 2
Research the hotel’s values and guest service philosophy. Understanding their approach will help you tailor your conversations during interviews and demonstrate that you align with their standards.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your leadership skills and ability to enhance guest experiences. Think of scenarios where you resolved issues or improved service delivery.
✨Tip Number 4
Familiarise yourself with the latest trends in luxury hospitality and guest services. Being knowledgeable about current practices can set you apart and show your commitment to excellence in the field.
We think you need these skills to ace Head Of Guest Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality and leadership roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to provide a bespoke guest experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of what makes a memorable guest experience. Mention your previous roles and how they have prepared you for the Head of Guest Services position.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as team leadership, IT proficiency, and social media knowledge. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at C&E Recruitment
✨Showcase Your Leadership Skills
As a Head of Guest Services, demonstrating your leadership experience is crucial. Prepare examples from your previous roles where you successfully led a team, resolved conflicts, or improved service delivery.
✨Emphasise Customer Service Excellence
Highlight your commitment to providing exceptional customer service. Be ready to discuss specific instances where you went above and beyond for guests, as this aligns perfectly with the expectations of a luxury hotel.
✨Familiarise Yourself with the Hotel's Offerings
Research the hotel’s amenities, such as the spa and Michelin Star restaurant. Being knowledgeable about their services will show your genuine interest in the role and help you tailor your responses during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of scenarios where you had to handle difficult guests or manage a crisis, and outline how you approached these challenges effectively.
