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- Tasks: Support a busy department with reception and clerical duties, managing patient details and enquiries.
- Company: Frimley Health NHS Foundation Trust is a leading healthcare provider committed to excellence and community wellbeing.
- Benefits: Enjoy flexible working hours, professional development opportunities, and a supportive work-life balance.
- Why this job: Join a dynamic team in a reputable organisation making a real impact on community health.
- Qualifications: GCSE English & Maths or equivalent; computer literacy required; healthcare experience is a plus.
- Other info: Part-time role (30 hours/week) with a focus on teamwork and communication skills.
The predicted salary is between 24000 - 36000 £ per year.
This job opportunity at Frimley Park Hospital's Day Surgery Unit is for a Ward Clerk/Receptionist to support the administrative needs of a busy department. The role is part-time (30 hours per week) and requires someone who is dynamic and professional to assist with reception duties and clerical tasks.
Main duties of the job:
- General clerical and administrative duties
- Managing and dealing with all telephone enquiries, new patients and visitors
- Point of contact for all visitors to the unit
- To maintain patient details on relevant electronic systems updating with necessary requirements such as porting requests
- To manage and update the admission and discharge information system contemporaneously
- Liaise with ward staff to resolve any problems
- Liaise with other departments for example; Waiting list department, consultants secretaries, pharmacy, emergency department, transport, discharge lounge, site managers, porters etc
- To provide administrative support to the nursing and medical staff as required
- Make appointments as necessary
- Ensure general tidiness of DSU Reception areas
- To maintain a safe working environment
- Assisting with audits as required, including data collection
- Reporting of any estates issues via Planet FM and following up these requests
Working for our organisation:
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed Job Description And Main Responsibilities:
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification:
Qualifications:
- Essential criteria: GCSE English & Maths or equivalent, Computer literate
- Desirable criteria: Excel and Word qualification
Experience:
- Essential criteria: General Office experience
- Desirable criteria: Healthcare experience
Skills & Knowledge:
- Essential criteria: Good communication skills, To work well in a small team, Excellent timekeeping
- Desirable criteria: EROS ordering knowledge
Special Requirements:
- Essential criteria: Working flexible hours
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other: Committed to Excellence, Working Together and Facing the Future.
Ward Clerk/Receptionist employer: CTI Clinical Trial and Consulting Services
Contact Detail:
CTI Clinical Trial and Consulting Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk/Receptionist
✨Tip Number 1
Familiarise yourself with the specific administrative systems used in healthcare settings, such as electronic patient record systems. This knowledge will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. Being able to handle multiple inquiries and communicate effectively with both patients and staff is crucial for this role.
✨Tip Number 3
Network with current or former employees of Frimley Health NHS Foundation Trust. They can provide valuable insights into the work culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Show your flexibility and willingness to adapt by being open about your availability. Highlighting your ability to work varied hours can make you a more attractive candidate for this part-time position.
We think you need these skills to ace Ward Clerk/Receptionist
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Ward Clerk/Receptionist position. Tailor your application to highlight how your skills and experiences align with these duties.
Highlight Relevant Experience: Emphasise any previous clerical or administrative experience you have, especially in a healthcare setting. Mention specific tasks you've handled that relate to managing patient information, handling enquiries, or supporting medical staff.
Showcase Your Skills: Make sure to showcase your communication skills and ability to work well in a team. Provide examples of how you've successfully managed time and prioritised tasks in a busy environment, as these are crucial for this role.
Proofread Your Application: Before submitting your application, proofread it thoroughly. Check for spelling and grammatical errors, and ensure that your CV and cover letter are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at CTI Clinical Trial and Consulting Services
✨Showcase Your Communication Skills
As a Ward Clerk/Receptionist, you'll be the first point of contact for patients and visitors. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently, and by providing examples of how you've effectively handled inquiries in the past.
✨Highlight Your Organisational Abilities
This role requires managing various clerical tasks and maintaining patient details accurately. Be prepared to discuss your organisational skills and any relevant experience you have in managing multiple tasks simultaneously, especially in a busy environment.
✨Familiarise Yourself with Healthcare Terminology
Having a basic understanding of healthcare terminology can set you apart from other candidates. Brush up on common terms and processes related to patient admissions and discharges, as well as any specific systems mentioned in the job description.
✨Demonstrate Flexibility and Teamwork
The job requires working flexible hours and collaborating with various departments. Be ready to share examples of how you've successfully worked in a team and adapted to changing schedules or demands in previous roles.
