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- Tasks: Lead a team, manage front desk operations, and ensure guest satisfaction.
- Company: Join a charming boutique hotel nestled in the stunning New Forest.
- Benefits: Enjoy flexible shifts, 28 days holiday, and a duvet day on your birthday.
- Why this job: Perfect for those wanting to grow in hospitality while creating memorable guest experiences.
- Qualifications: Looking for organised, communicative individuals; experience with Rezlynx is a bonus.
- Other info: Work 40 hours a week with some sleepover shifts; you control the rota!
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a warm, professional, and highly organized Head Receptionist to lead our front desk team of four in the beautiful New Forest. As the first point of contact for our guests, you’ll set the tone for their entire experience. You’ll also play a key leadership role—working closely with the Head Housekeeper, driving front office processes, and ensuring smooth operations.
What you’ll do:
- Lead and motivate a team of receptionists
- Manage the rota to meet business needs
- Oversee daily front desk operations
- Collaborate with housekeeping and other departments
- Maintain high standards of customer care and attention to detail
- Handle guest feedback professionally and thoughtfully
What we’re looking for:
- A process-driven mindset with exceptional organizational skills
- Natural communicator who thrives in a team environment
- High attention to detail with a calm, proactive approach
- Experience with Rezlynx and ResDiary is a plus but not essential
The details:
- 40 hours per week over 5 days
- Includes some sleepover shifts
- 28 days holiday plus a duvet day on your birthday
- Service charge included
- The rota is flexible and managed by you, balancing your needs with business requirements
If you’re ready to advance your hospitality career, we’d love to hear from you!
Head Receptionist employer: New Forest Hotels
Contact Detail:
New Forest Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist
✨Tip Number 1
Familiarise yourself with the New Forest area and the boutique hotel scene. Understanding local attractions and what makes your potential workplace unique will help you engage with guests and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you motivated staff or improved processes, as this will highlight your suitability for the Head Receptionist position.
✨Tip Number 3
Brush up on your customer service skills and be prepared to share how you've handled guest feedback in previous roles. This will demonstrate your ability to maintain high standards of care and attention to detail, which is crucial for this position.
✨Tip Number 4
If you have experience with Rezlynx and ResDiary, make sure to mention it during your discussions. If not, consider doing a bit of research on these systems to show your willingness to learn and adapt to new technologies.
We think you need these skills to ace Head Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership. Emphasise any previous roles where you managed a team or improved front desk operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've maintained high standards of customer care in past roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as organisational skills, communication abilities, and attention to detail. If you have experience with Rezlynx or ResDiary, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Head Receptionist role.
How to prepare for a job interview at New Forest Hotels
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and managed teams in the past.
✨Demonstrate Customer Care Expertise
Since you'll be the first point of contact for guests, highlight your experience in customer service. Share specific instances where you handled guest feedback or resolved issues effectively.
✨Familiarise Yourself with Front Desk Operations
Understand the daily operations of a front desk in a hotel setting. Be ready to discuss how you would oversee these processes and ensure smooth operations, especially in collaboration with housekeeping.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios you might face as a Head Receptionist and how you would handle them, particularly regarding team management and guest interactions.
