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- Tasks: Join us as an Online Assistant, picking orders and ensuring customer satisfaction.
- Company: Sainsbury's is a leading retailer offering groceries, clothing, and more.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team that values inclusivity and customer care.
- Qualifications: Must be comfortable with technology and able to lift up to 15kg.
- Other info: Shifts may require you to be 18+ for early or late hours.
Love food, shopping and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.
As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury’s will match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Online Assistant employer: Sainsburys
Contact Detail:
Sainsburys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with the Sainsbury's online shopping platform. Understanding how the ordering process works will give you an edge during interviews and show your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience in fast-paced environments, especially in retail or customer service. Be ready to share specific examples of how you've handled busy situations effectively.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions about the role that reflect your understanding of the responsibilities. This shows you're serious about providing excellent service to customers.
✨Tip Number 4
Be prepared to discuss your comfort with technology, as this role involves using various systems. Mention any relevant tech skills or experiences that could be beneficial in the Online Assistant position.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Highlight your relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the role. Emphasise any previous work in fast-paced environments, customer service, or roles involving technology.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for food and shopping, as well as your attention to detail. Mention specific examples of how you have excelled in similar roles or tasks.
Highlight Your Availability: Since the role may require early or late shifts, clearly state your availability in your application. This shows flexibility and willingness to meet the company's needs.
How to prepare for a job interview at Sainsburys
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone the extra mile for customers in previous roles, as this will resonate well with the company's focus on customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires a keen attention to detail, prepare to discuss specific instances where your attention to detail made a difference. This could be in picking orders accurately or ensuring that customer queries are resolved effectively.
✨Be Ready for Physical Tasks
As the job involves lifting and moving shopping containers, be prepared to discuss your physical capabilities. You might want to mention any relevant experience you have in similar roles that required physical activity.
✨Familiarise Yourself with Technology
Since the role involves working with new technology, it’s a good idea to brush up on any relevant tech skills. Be ready to talk about your experience with online order systems or any other technology you’ve used in past jobs.
