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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun and inclusive workplace that values every individual.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture while making a real impact on customer experiences.
- Qualifications: Experience in retail or food service, with strong leadership and customer service skills.
- Other info: We celebrate diversity and encourage everyone to be themselves at work.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver amazing results and maintain the excellent standards of the shop
- Drive high performance through recruitment, training and development, and colleague engagement
- Keep a close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you:
- Competitive pay plus commission
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We'll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you'll fit right in here.
Apply now and get ready for the next exciting step in your career!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shop Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to inclusivity and teamwork will help you align your approach during interviews and discussions, showcasing that you're a great fit for their environment.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated teams and improved customer service, as this is crucial for the Shop Manager position.
✨Tip Number 3
Prepare to discuss your experience in managing operational standards. Be ready to talk about how you've successfully handled wage controls, waste management, and maintaining high customer service standards in past roles.
✨Tip Number 4
Show your passion for food and customer service. Greggs values individuals who genuinely enjoy serving customers and can create a welcoming atmosphere, so be sure to express your enthusiasm for the role.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Emphasise any previous roles as a Supervisor or Line Manager, especially in food-on-the-go or retail environments.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your ability to motivate a team. Mention specific examples of how you've developed a team or improved service standards in past roles.
Showcase Your Understanding of Inclusivity: Since Greggs values an inclusive culture, include examples of how you have supported diversity in the workplace. This could be through team development or creating a welcoming environment for all customers and colleagues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shop Manager, you'll be leading a team. Be prepared to discuss your previous experiences in leadership roles, highlighting how you've motivated and developed your team to achieve great results.
✨Demonstrate Customer Service Excellence
Greggs places a strong emphasis on customer service. Share specific examples of how you've delivered exceptional service in the past, especially in fast-paced environments like food retail.
✨Emphasise Inclusivity
The company values an inclusive culture. Be ready to talk about how you've supported diversity in your previous roles and how you plan to foster an inclusive environment within your team.
✨Prepare for Operational Questions
Expect questions about managing shop operations, such as wage controls and stock management. Brush up on your knowledge of these areas and be ready to discuss how you would ensure high standards in the shop.
