Level 2 Support Technician (Macclesfield)

Blaze Networks — now proudly part of the Communicate Technology Group — is growing! We’re on the lookout for a talented and reliable Level 2 Support Technician to join our dynamic support team. You’ll be the go-to expert for 2nd line issues, helping resolve technical problems across a range of environments, supporting end users remotely, and ensuring our clients get the exceptional service we’re known for.

What you’ll be doing:

• Provide 2nd line support for incidents and service requests
• Troubleshoot across Windows Servers, laptops, desktops, mobile devices, and printers
• Deliver remote support to customers and internal users
• Work through your ticket queue in line with SLAs
• Help maintain and improve internal documentation and processes
• Champion customer satisfaction at every stage

What we’re looking for:

Technical skills:

• Strong knowledge of Microsoft operating systems and Microsoft 365 administration
• Familiar with Active Directory, Group Policy, and basic firewall concepts (FortiGate a bonus)
• Good understanding of LAN/WAN, TCP/IP, and networking principles
• Confident setting up, diagnosing, and repairing PC hardware

Soft skills:

• Calm and capable in high-pressure situations
• Excellent verbal and written communication skills
• Organised, logical, and solutions-focused
• Able to work independently and collaboratively
• Full UK driving license and access to a vehicle

Why join us?

As part of the Communicate Technology Group, Blaze Networks offers the energy of a growing business backed by the stability and scale of a wider tech group. You’ll be exposed to modern infrastructure, exciting challenges, and have real opportunities to grow your career.