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- Tasks: Engage with guests, deliver memorable experiences, and share the stories of Loch Ness.
- Company: Join the Loch Ness Centre, a unique attraction steeped in history and legend.
- Benefits: Enjoy cash back on medical costs, birthday leave, shopping discounts, and more!
- Why this job: Be part of a vibrant team, share fascinating stories, and create unforgettable guest experiences.
- Qualifications: Experience in guest service and audience engagement; management experience for Duty Manager shifts.
- Other info: Flexible hours with peak season opportunities; potential for career growth as a Duty Manager.
Join our team as a Guest Services Team Member at the Loch Ness Centre! Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.
As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one. Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.
As part of our guest experience you will deliver a short piece of scripted content to our guests. You should have experience of engaging with an audience, providing outstanding guest service and proficient use of till systems.
We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.
In return, we will invest in your career. We offer:
- Cash back on your medical costs
- An additional day off for your birthday
- Shopping discounts and much more
Contract: Permanent Contract
Hours: You will be available to work 40 hours in our peak season and we will have between 20-30 hours of work available out of peak. Weekends & Bank Holidays included.
Salary: £12.60 per hour
Additional Opportunity – Duty Manager Shifts: If you have previous management experience please state so on your application – we are looking for a Designate Duty Manager. This is an additional responsibility to the Guest Services role. You would be trained as a Duty Manager and on the shifts you are Duty Manager you will be paid an enhanced rate of £13.60 per hour.
We look forward to reviewing your application!
Guest Services Team Member (With Duty Manager Shifts) employer: Continuum Attractions
Contact Detail:
Continuum Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Team Member (With Duty Manager Shifts)
✨Tip Number 1
Familiarise yourself with the history and stories of Loch Ness. Being knowledgeable about the attraction will not only help you engage with guests but also show your genuine interest in the role.
✨Tip Number 2
Practice your public speaking skills. Since you'll be delivering scripted content to guests, being comfortable and confident while speaking in front of an audience is crucial for making a lasting impression.
✨Tip Number 3
Highlight any previous customer service experience during your interactions. Share specific examples of how you've gone above and beyond for guests in past roles to demonstrate your commitment to outstanding service.
✨Tip Number 4
Show your team spirit! Emphasise your ability to work collaboratively with others, as this role requires a strong team player who can contribute positively to the guest services team.
We think you need these skills to ace Guest Services Team Member (With Duty Manager Shifts)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services and any previous management roles. Use specific examples that demonstrate your ability to engage with guests and provide outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your interest in the Loch Ness Centre. Mention your vibrant personality and how you can contribute to creating memorable experiences for guests.
Highlight Relevant Skills: In your application, emphasise skills such as communication, teamwork, and proficiency with till systems. If you have experience delivering scripted content or engaging with an audience, be sure to include that as well.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at the Loch Ness Centre. Mention your interest in the stories and history of Loch Ness, and how you can share that passion with guests.
How to prepare for a job interview at Continuum Attractions
✨Show Your Passion for Guest Service
Make sure to express your genuine interest in providing high-quality guest service. Share examples from your past experiences where you went above and beyond to ensure guests had a memorable experience.
✨Engage with Your Audience
Since the role involves delivering scripted content, practice engaging with an audience. During the interview, demonstrate your ability to connect with people and convey information in an engaging manner.
✨Highlight Teamwork Skills
Emphasise your ability to work as part of a team. Discuss any previous experiences where you collaborated with others to achieve a common goal, as a team-playing attitude is essential for this role.
✨Prepare for Duty Manager Responsibilities
If you have management experience, be ready to discuss it. Highlight any relevant skills or situations where you took on leadership roles, especially if you're interested in the Duty Manager shifts.
