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- Tasks: Build and nurture relationships with recruitment agencies to drive business growth.
- Company: Giant Group is a leading workforce management platform, established in 1992, focused on global talent solutions.
- Benefits: Enjoy 31 days holiday, pension scheme, enhanced parental pay, and subsidised gym membership.
- Why this job: Join a dynamic team, make an impact, and enjoy a supportive culture with exciting social events.
- Qualifications: 3-5 years experience in client relationship management with excellent communication skills required.
- Other info: Remote work options available; UK travel and evening entertainment included.
The predicted salary is between 30000 - 41000 £ per year.
At Giant Group, we have an exciting opportunity for a Client Relationship Manager to join our growing team.
Job Title: Client Relationship Manager
Location: UK travel/homebased
Salary: £30,000 – £41,000 + £18,000 OTE (uncapped commission)
Hours: 37hrs, Monday to Friday within the UK service hours between 9am to 6:30pm
Tenure: Permanent
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
To understand more about Giant Group and our services please browse our website at: www.giantgroup.com
About the role
As the Client Relationship Manager, you will have an impact on how we secure new recruitment agency business and grow these relationships. Therefore, you will be responsible for identifying and developing new opportunities including using your knowledge to upsell and cross-sell other Giant solutions. The desired outcome of this will be an organic growth of our customer base aligned with your personal and/or team targets.
Key responsibilities of the role include:
- Building multi-level relationship building from back-office and consultants to the directors at recruitment agencies.
- Increasing our market share within your agency portfolio and as a result increasing revenue contribution.
- Add value to customers by using your product, technical and operational knowledge.
- Identifying opportunities to increase business by cross-selling/upselling our other services (e.g. pre-employment screening, global payroll).
- Regular account review meetings with appropriate stakeholders.
- Pro-active issue resolution (necessitates good knowledge and relationships with other internal departments).
- UK travel and evening entertainment.
Your ideal experience & competencies:
Ideally you would have a proven tracked record as a client relationship manager or a similar role for at least 3-5 years.
- You can only excel in this role with excellent communication, both verbal and written, and with the intelligence to ‘read the room’.
- Being great at building rapport and relationships with your customers, adding value and always being humble.
- Having tenacity and a proven track record hitting activity and sales targets.
- You must be able to demonstrate the ability to learn about the contingent supply chain, a high level of resilience with passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
- Proficiency in Microsoft Office & Teams; and updating CRM systems.
Employee Benefits:
- 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
- Pension Scheme: Secure your financial future with our pension plan.
- Enhanced Maternity and Paternity Pay: We\’re here to support your growing family.
- Supporting Childcare: Support for parents returning to work.
- Life Assurance: We\’ve got you covered.
- Employee Referral Bonus: Refer talent and earn rewards.
- Birthday Leave: Celebrate your special day with an extra day off.
- Leave for Volunteering: Day off for charity work.
- Employee Assistance Program: Get the support you need when you need it.
- Buy Additional Holidays: More time for you, when you need it.
- BHSF Health Cash Plan: Your health is our priority.
- Giant Advantage: Exclusive discounts for our amazing team.
- Soft Loans: Emergency loans for unexpected expenses
- Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
- Role-Relevant Training: Invest in your career growth.
- Social Events: Connect with your colleagues.
- Long Service Awards: Celebrate your loyalty and dedication.
- WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources
All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Research Giant Group thoroughly before your interview. Understand their services and how they support businesses with workforce management. This knowledge will help you demonstrate your interest in the company and show how you can add value as a Client Relationship Manager.
✨Tip Number 2
Network with current or former employees of Giant Group on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to build relationships and drive sales. Highlight instances where you've successfully upsold or cross-sold services, as this aligns directly with the responsibilities of the role.
✨Tip Number 4
Familiarise yourself with the contingent supply chain and the challenges it presents. Being able to discuss these topics intelligently during your interview will demonstrate your commitment to understanding the industry and your readiness to tackle the role's challenges.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Client Relationship Manager or in similar roles. Focus on your achievements in building relationships, upselling, and meeting sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Giant Group's services and how your skills can contribute to their goals. Mention specific examples of how you've added value to previous clients.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your verbal and written communication skills in your application. Provide examples of how you've successfully navigated complex client interactions.
Showcase Resilience and Tenacity: Demonstrate your ability to overcome challenges and meet targets in your application. Use specific instances from your past experiences where you displayed resilience and determination in achieving results.
How to prepare for a job interview at Giant Group
✨Know the Company Inside Out
Before your interview, make sure to thoroughly research Giant Group. Understand their services, values, and recent developments. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Relationship-Building Skills
As a Client Relationship Manager, your ability to build rapport is crucial. Prepare examples from your past experiences where you've successfully developed relationships with clients or stakeholders. Highlight your communication skills and how you’ve added value to those relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and resilience. Think of scenarios where you faced challenges in client management and how you overcame them. This will showcase your tenacity and ability to handle pressure, which are key traits for this role.
✨Demonstrate Your Knowledge of the Industry
Familiarise yourself with the contingent supply chain and the recruitment industry. Be ready to discuss trends, challenges, and opportunities within the sector. This will not only impress your interviewers but also show that you’re proactive and knowledgeable about the field.
