Customer Service Advisor - Galashiels Contact Centre

Location: Galashiels Local Office Paton Street Galashiels Selkirkshire, TD1 3AS

Salary: £24,995.90 – £27,058.15 per year pro rata

Contract Type: Temporary

Position Type: Full Time

Hours: 35 hours per week

Grade: 5A

Salary: £24,995.90 – £27,058.15 per annum

Contract Duration: Permanent

Hours: 35

Please note there are 3 positions available for the vacancy

Interviews to commence week beginning 9th June 2025

Role Purpose

We have an exciting opportunity for three highly motivated Customer Advisors to join our Customer Advice and Support Service based at the Galashiels Contact Centre.

These posts are temporary:

• Post one: 35.00 hours up to 31st May 2027
• Post two: 35.00 hours up to 31st May 2026
• Post three: 34.5 hours up to 31st March 2026

You will provide advice and support to customers via telephone, email, live chat, and face-to-face on a wide range of council services while delivering exceptional customer service. This role is suitable if you are a people person and a fast learner with excellent IT and customer service skills.

Job Details

Grade: 5A

Hourly Rate: £13.69 – £14.82

Salary: £24,995.90 – £27,058.15 per annum

Contract Duration: Permanent

Hours: 35

Please note there are 3 positions available for the vacancy

Interviews to commence week beginning 9th June 2025

Essential

At least 5 SCE Standard Grades at level 3 or above (or equivalent), including English

Informal Enquiries

Informal enquiries may be made to Jenna Clarkson at jenna.clarkson@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. We especially encourage candidates who assess themselves as having a disability. Under the Disability Confident Employer scheme, this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

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