Part Time Receptionist

This role will include evening and weekend shifts

Location: Boutport Street, Barnstaple, EX31 1HG

Hotel: The Royal and Fortescue

Deadline to apply: 27/06/2025

As a Hotel Receptionist, you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service, and answering internal and external phone calls. Work for Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection, and paid holidays. Flexible working is available with various shifts including early mornings, evenings, and weekends. This is a great opportunity to work for a successful local company in Barnstaple.

What will I be doing?

As a Receptionist at The Royal and Fortescue, you are responsible for recording and controlling all hotel bookings, communicating with all departments to ensure the highest level of customer care. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Record and control hotel bookings accurately and effectively
• Deal with incoming and outgoing calls promptly, recording and passing messages, and answering all emails
• Complete day-to-day office administrative tasks including hotel banking
• Provide friendly and professional customer service when dealing with customers, demonstrating exceptional customer service skills
• Ensure workstation and office are tidy, and equipment is in working order
• Understand and comply with company policies on HASAWA, fire precautions, legal requirements, and perform any other tasks as required
• Assist other departments as necessary and maintain good working relationships

What are we looking for?

To successfully fill this role as Receptionist at The Royal and Fortescue, you should demonstrate the following attitude, behaviors, skills, and values:

• Positive attitude and willingness to learn
• Commitment to delivering high levels of customer service
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements
• Flexibility to respond to different work situations
• Ability to work independently and as part of a team

Although previous experience would be beneficial, it is not essential as full training will be provided.

What’s in it for me?

There are many perks when joining the Brend Collection team, including competitive pay, paid holidays, and a share of staff tips. You’ll also enjoy discounts at any Brend Collection establishment and reduced accommodation rates. Brend Collection values its staff and offers support and training throughout your career, with genuine opportunities for progression within a successful local company.

What is it like to work for Brend Collection?

Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We are passionate about excellence and committed to exceeding customer expectations. Our team members are at the heart of everything we do!

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