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- Tasks: Create exceptional guest experiences and provide friendly service in a fast-paced environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy competitive hourly pay, opportunities for growth, and a vibrant team culture.
- Why this job: Be part of a dynamic team delivering unique products while making customers smile every day.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible hours available, including mornings, afternoons, evenings, and weekends.
Location: WA1 1QB
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK, and we need brilliant people like you to help us.
Tim Hortons is a part of Canadian culture with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize our customers in everything we do. We are currently looking for outgoing Restaurant Team Members to join us on a permanent basis to maintain our exceptional brand. In return, you will be rewarded with an hourly rate aligned with the National Minimum Wage, and opportunities for growth and a rewarding career.
As a Restaurant Team Member, you will create exceptional guest experiences. Whether greeting guests or preparing bakery items they love, your energy and passion for service will make you a top team member in this fast-paced environment.
To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced setting. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about customer service, thrive on customer satisfaction, and love coffee, we encourage you to apply for our Restaurant Team Member position!
Your Key Responsibilities as a Restaurant Team Member Include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Providing fast, friendly, and accurate service to all customers
- Resolving simple customer inquiries and referring complex issues to a Manager
- Ensuring food is prepared, stored correctly, and areas are maintained according to Health & Safety standards
- Carrying out temperature checks and recording results as per company procedures
- Completing daily and weekly cleaning schedules as per the cleaning chart
- Following standards for quality, speed, cleanliness, and sanitation
- Adhering to restaurant performance standards and shift manager instructions
- Being aware of restaurant goals and targets to contribute effectively
- Maintaining operational and kitchen areas to exceed customer expectations, including restocking
- Reporting all work-related incidents, injuries, or illnesses promptly
- Following procedures and wearing PPE when instructed
Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' menu and values. Understanding their offerings and the Canadian hospitality ethos will help you connect better with the team and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Showcase your customer service skills in any conversations you have. Be ready to share specific examples of how you've provided excellent service in previous roles, as this is crucial for a Restaurant Team Member position.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability during various times, highlighting your willingness to work early mornings, evenings, and weekends can set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for coffee and the food industry. Sharing your love for coffee or any relevant experiences can show your genuine interest in the role and the brand, making you a more appealing candidate.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Restaurant Team Member position. Tailor your application to highlight relevant experience in customer service and teamwork.
Craft a Strong CV: Make sure your CV is up-to-date and clearly outlines your previous customer service experience. Emphasise any roles where you worked in fast-paced environments, as this is crucial for the role at Tim Hortons.
Write a Personalised Cover Letter: Include a cover letter that expresses your passion for customer service and your enthusiasm for joining Tim Hortons. Mention specific reasons why you want to work there and how you can contribute to their team.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a team player is crucial. Highlight your ability to work well with others and share instances where you collaborated effectively in a fast-paced environment.
✨Be Prepared for Common Questions
Anticipate questions related to handling difficult customers or working under pressure. Prepare thoughtful responses that showcase your problem-solving skills and adaptability.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being knowledgeable about their products and the Canadian culture they represent will show your genuine interest in the role and the company.
