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- Tasks: Create exceptional guest experiences and provide friendly service in a fast-paced environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy competitive hourly pay, opportunities for growth, and a vibrant team culture.
- Why this job: Be part of a dynamic team delivering unique products while making customers smile every day.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible hours available, including mornings, afternoons, evenings, and weekends.
Location: WA1 1QB
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK, and we need brilliant people like you to help us.
Tim Hortons is a part of Canadian culture with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize our customers in everything we do. We are currently looking for outgoing Restaurant Team Members to join us on a permanent basis to maintain our exceptional brand. In return, you will be rewarded with an hourly rate aligned with the National Minimum Wage, and opportunities for growth and a rewarding career.
As a Restaurant Team Member, you will create exceptional guest experiences. Whether greeting guests or preparing bakery items they love, your energy and passion for service will make you a top team member in this fast-paced environment.
To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced setting. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about customer service, thrive on customer satisfaction, and love coffee, we encourage you to apply for our Restaurant Team Member position!
Your Key Responsibilities as a Restaurant Team Member Include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Providing fast, friendly, and accurate service to all customers
- Resolving simple customer inquiries and referring complex issues to a Manager
- Ensuring food is prepared, stored correctly, and areas are maintained according to Health & Safety standards
- Carrying out temperature checks and recording results as per company procedures
- Completing daily and weekly cleaning schedules as per the cleaning chart
- Following standards for quality, speed, cleanliness, and sanitation
- Adhering to restaurant performance standards and shift manager instructions
- Being aware of restaurant goals and targets to contribute effectively
- Maintaining operational and kitchen areas to exceed customer expectations, including restocking
- Reporting all work-related incidents, injuries, or illnesses promptly
- Following procedures and wearing PPE when instructed
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for the Restaurant Team Member role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability during various shifts, highlighting your willingness to work early mornings, evenings, and weekends can set you apart from other candidates.
✨Tip Number 4
Prepare to express your passion for coffee and customer service. Sharing your enthusiasm for the products and the experience you want to create for customers can resonate well with the hiring team and show that you're a great fit for their culture.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Restaurant Team Member position. This will help you tailor your application to highlight relevant experiences.
Highlight Customer Service Experience: Since previous customer service experience is essential, make sure to emphasise any roles where you've interacted with customers. Use specific examples to demonstrate your ability to provide excellent service in a fast-paced environment.
Show Your Passion: Express your enthusiasm for the role and the company in your cover letter. Mention your love for coffee and how you align with Tim Hortons' values of customer satisfaction and teamwork.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a team player is crucial. Highlight your ability to work well with others and share instances where you collaborated effectively in a fast-paced environment.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about how you would respond to difficult customers or high-pressure situations, and be ready to discuss these during the interview.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being knowledgeable about their menu and what sets them apart will show your genuine interest in the company and the role.
