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- Tasks: Engage with customers, provide exceptional service, and maintain a tidy store environment.
- Company: Join a vibrant brand that values style, positivity, and inclusivity in the workplace.
- Benefits: Enjoy 25 days holiday, discounts, wellness perks, and a supportive work culture.
- Why this job: Be part of a team that prioritises customer experience and embraces diversity.
- Qualifications: Customer service experience is a plus, but a positive attitude and teamwork are key.
- Other info: Flexible hours perfect for students; apply now to join our fun-loving crew!
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do and the values we have. We are Made for Life.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
Role Overview: You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities:
- To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us.
- Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
- Efficient and attentive service at the tills processing sales, orders and refunds.
- Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor.
- General housekeeping and tidying of the shop floor and back of house.
- Keeping up to date with company activity and promotions.
- Supporting floor moves, sale set ups and launches.
- To abide by all FatFace policies and procedures.
- Ensure GDPR procedures are adhered to at all times.
Competencies:
- To deliver excellent customer service standards focusing on customer needs and satisfaction.
- Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do.
- Align self to companies social and environmental mission and champion any actions that you can directly impact at all times.
- Proactively provide a personal, genuine and authentic approach.
- Acting with integrity, demonstrates a passion for, interest in and understanding of others.
- Values and respects the team at all levels, getting on well with everyone around you.
- Play an active and positive part in the team by embracing every opportunity to be a part of what’s going on.
- Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction.
- Proactively offer customer alternative ways to buy across our whole multichannel proposition.
- Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment.
Experience:
- Experience in a customer service environment is desirable but not essential.
- Excellent interpersonal and communication skills.
- Positive can-do attitude.
- Ability to work productively in a high-pressure environment.
- Confidence in taking the initiative and working under own direction at times.
- Team player.
- Great time management.
Benefits of working with us:
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc).
- THRIVE Our learning management system- access from day one with 1000s of pieces of learning.
- Dental Insurance (employee funded).
- Pension scheme.
- EAP support around the clock- UNUM/Retail Trust/Fashion Textiles Support.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies i.e. Maternity Leave.
- Refer a friend scheme.
If this sounds like the opportunity for you then apply today.
Great Malvern Store Crew (Part-Time) employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Great Malvern Store Crew (Part-Time)
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality, inclusion, and customer service will help you align your approach during the interview and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to showcase your interpersonal skills. Since the role involves direct customer interaction, think of examples from your past experiences where you've successfully engaged with customers or worked as part of a team to enhance the customer experience.
✨Tip Number 3
Be ready to discuss how you can contribute to a positive work environment. Highlight your ability to work well under pressure and your enthusiasm for being part of a team, as these qualities are essential for the fast-paced retail setting.
✨Tip Number 4
Show your passion for the products. Research the latest collections and promotions at FatFace so you can speak knowledgeably about them. This will not only impress your interviewers but also show your genuine interest in the role.
We think you need these skills to ace Great Malvern Store Crew (Part-Time)
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with FatFace's values and mission. Highlight your alignment with their commitment to equality, inclusion, and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service. Emphasise any roles where you demonstrated excellent interpersonal skills and a positive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you've provided exceptional customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Fatface
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you’ve collaborated with colleagues in previous roles to create a positive environment, as teamwork is essential in this role.
✨Familiarise Yourself with the Brand
Before the interview, take some time to learn about the company’s products, values, and mission. Being knowledgeable about the brand will show your genuine interest and help you connect better during the conversation.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific customer scenarios. Think of examples where you successfully resolved issues or provided exceptional service, as this will demonstrate your problem-solving skills and customer focus.
