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- Tasks: Support colleagues with IT issues, ensuring smooth operations and proactive problem-solving.
- Company: Join a global leader in service provision, known for its outstanding workplace culture.
- Benefits: Enjoy hybrid working, competitive salary, and a focus on wellbeing and job satisfaction.
- Why this job: Be part of an innovative team where your ideas matter and customer service is key.
- Qualifications: Experience in IT support, call management, and knowledge of Office 365 and networking essentials.
- Other info: This is an 18-month fixed-term contract based in York City Centre.
The predicted salary is between 25000 - 28000 £ per year.
Location: York City Centre / Hybrid - 2 Days In
Salary: £25-£28k - Day Shift
Type: 18 Month FTC
Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions.
- Providing colleagues with the tools they need to do their job
- Prompt identification, understanding and resolution of issues
- Pro-actively working towards issue prevention
- Continuous service improvement
As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter.
Principal Accountabilities:
- Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders
- Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets
- Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement
- Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately
- Maintain and share knowledge of supported products and services
- Maintain an understanding of the company's organisation and customers of the Service Desk
- Adhere to, promote, and support the company's Information Security policies.
Essential:
- IT Service Call Management
- Remote service
- Active directory Administration
- Understanding of TCP/IP, DHCP and DNS.
- Office 365 / Intune / Endpoint
- Fundamental desktop and troubleshooting
To apply, please send an updated CV.
IT Service Desk - 18 Month FTC employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk - 18 Month FTC
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Service Now, Active Directory, and Office 365. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily focuses on providing excellent support. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, as these will be great to share during discussions.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Understanding their commitment to innovation and employee wellbeing can help you tailor your responses and show that you're a good fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview that demonstrate your interest in continuous service improvement and proactive issue prevention. This shows that you’re not just looking to fill a role but are genuinely interested in contributing to the team's success.
We think you need these skills to ace IT Service Desk - 18 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your IT service call management, remote service experience, and any knowledge of Active Directory, TCP/IP, DHCP, and DNS.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific examples of how you've provided excellent service in previous roles and how you can contribute to continuous service improvement.
Highlight Technical Skills: Clearly list your technical skills related to Office 365, Intune, and troubleshooting. Provide examples of how you've used these skills in past positions to resolve issues and support colleagues effectively.
Showcase Communication Skills: Emphasise your ability to communicate effectively with stakeholders. Include examples of how you've managed customer expectations and maintained high levels of customer service in previous roles.
How to prepare for a job interview at Reed Technology
✨Know Your Technical Stuff
Make sure you're well-versed in the essential technical skills listed in the job description, such as Active Directory Administration and understanding TCP/IP, DHCP, and DNS. Brush up on your knowledge of Office 365 and troubleshooting techniques to demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, you'll be interacting with colleagues regularly. Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to manage expectations and communicate effectively, as these are key to maintaining a high level of customer satisfaction.
✨Familiarise Yourself with Service Now
Since logging interactions on Service Now is part of the role, it would be beneficial to familiarise yourself with this platform if you haven't already. Understanding how to efficiently log tickets and manage customer interactions will show that you're proactive and ready to hit the ground running.
✨Emphasise Continuous Improvement
The company values continuous service improvement, so be prepared to discuss how you've contributed to process enhancements in previous roles. Share specific examples where you've identified issues and implemented solutions that improved service delivery or efficiency.
